Kelvin Murphy-Alderman
Owosso
Summary
Dynamic and self-driven, I excel in financial and operations management and relationship building. I am skilled in strategic planning, internal auditing, and risk analysis. I hold a strong background in business development and process optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
Alderman's Inc.
06.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve targets and exceed expectations consistently.
- Collaborated with companywide leadership on initiatives to streamline branch objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Finance and Insurance Manager
Alderman's Inc.
04.2019 - Current
- Enhanced revenue growth with the development of new financial products and services.
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Implemented a variety of financing solutions to secure favorable funding terms for customers.
- Supervised insurance sales companywide.
Business & Quality Assurance Analyst
Auto-Owners Insurance Company
07.2018 - 02.2019
- Enhanced overall business efficiency by analyzing and streamlining processes, identifying areas for improvement, and implementing necessary changes.
- Participated in professional development activities and attended relevant trainings.
- Utilized software tools to perform business process modeling, simulation, and optimization, resulting in more efficient processes.
Mortgage Sales Associate
Quicken Loans
01.2018 - 05.2018
- Assisted team members with complex transactions, contributing to overall company success in meeting sales goals.
- Continuously updated personal knowledge of regulatory changes within the industry, ensuring compliance with all applicable laws and guidelines.
- Participated in industry networking events, fostering valuable connections and generating leads for new business opportunities.
- Became a licensed Mortgage Loan Originator (MLO).
Education
Master of Science - Organizational Leadership
Northwood University
Midland, Michigan, MI10-2022
Bachelor of Arts - Economics
Alma College
Alma, MI04-2018
High School Diploma -
Owosso High School
Owosso, MI05-2014
Skills
- Relationship management
- Internal auditing
- Employee development
- Operations management
- Sales management
- Business development
- Sales planning
- Strategic planning
- Multi-tasking
- Operational reports
- Risk analysis
- Human resources
Certification
- Real Estate Salesperson License - Michigan Real Estate Commission.
- Credit Insurance License, Department of Insurance and Financial Services, State of Michigan, March of 2022
- Certified Mortgage Compliance Professional (CMCP) - Mortgage Bankers Association.
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Avid Reader
- Participating in cultural exchange programs and homestays
- Wine Tasting
- Backpacking
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Branch Manager
Alderman's Inc.
06.2021 - Current
Finance and Insurance Manager
Alderman's Inc.
04.2019 - Current
Business & Quality Assurance Analyst
Auto-Owners Insurance Company
07.2018 - 02.2019
Mortgage Sales Associate
Quicken Loans
01.2018 - 05.2018
Master of Science - Organizational Leadership
Northwood University
Bachelor of Arts - Economics
Alma College
High School Diploma -
Owosso High School
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