Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kelvin Aung

Fontana,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Student Ambassador

Chaffey College
Rancho Cucamonga, CA
01.2024 - 05.2024
  • Provided information to visitors regarding the admission process, academic programs and student life.
  • Conducted campus tours for prospective students and their families.
  • Assisted in planning and organizing events on campus such as open house, orientation and alumni reunions.
  • Greeted guests at the university entrance and directed them to appropriate areas of the campus.
  • Participated in community outreach activities by attending college fairs around the area.
  • Managed registration process for new students during orientation sessions.
  • Assisted in developing and implementing Dual Enrollment programs.
  • Conducted outreach activities to increase awareness of dual enrollment options.
  • Monitored student progress to ensure successful completion of courses taken through dual enrollment programs.

Crew Member

Chipotle
Fullerton, CA
04.2022 - 08.2023
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Resolved customer complaints in a professional manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Answered phone calls promptly to provide accurate information.

Sales Associate

UPS Customer Center
Fullerton, CA
09.2022 - 05.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions and offered product advice.

Crew Member

McDonald's
Fullerton, CA
08.2021 - 08.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

General Manager

Panda Express
Modesto, CA
11.2019 - 04.2021
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Supervised employees through planning, assignments and direction.

Education

High School Diploma -

TTC
Modesto, CA
03.2016

Some College (No Degree) -

Chaffey College
Rancho Cucamonga, CA

Skills

  • Customer Engagement
  • Verbal and Written Communication
  • Sales Expertise
  • Inventory Counts
  • Willingness to Learn
  • Problem-Solving
  • Team Contributions
  • Helping with dual enrollment application

Languages

Burmese
Full Professional

Certification

  • License Real Estate Salesperson ( Realtor )

Timeline

Student Ambassador

Chaffey College
01.2024 - 05.2024

Sales Associate

UPS Customer Center
09.2022 - 05.2023

Crew Member

Chipotle
04.2022 - 08.2023

Crew Member

McDonald's
08.2021 - 08.2022

General Manager

Panda Express
11.2019 - 04.2021

High School Diploma -

TTC

Some College (No Degree) -

Chaffey College

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Kelvin Aung