Kelvin Benjamin
Orlando,FL
Summary
Hardworking Mechanic successful at completing inspections, maintenance and repairs on all vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Overview
7
7
years of professional experience
Work History
Express Service Technician
Lia Nissan Of Colonie
11.2019 - 10.2023
- Enhanced customer satisfaction by providing timely and efficient express services.
- Streamlined service processes for improved work efficiency and reduced vehicle downtime.
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Collaborated with team members to complete complex repairs, achieving high-quality results.
- Maintained a clean and organized work environment, adhering to safety standards and protocols.
- Conducted thorough multi-point inspections on vehicles, identifying necessary repairs or maintenance.
- Communicated effectively with customers, addressing concerns and providing detailed explanations of services performed.
- Utilized advanced diagnostic equipment to accurately identify issues and determine appropriate solutions.
- Increased repeat business by establishing positive relationships with customers through exceptional service quality.
- Assisted in training new technicians, sharing expertise and best practices for efficient work performance.
- Prioritized tasks effectively to ensure timely completion of all assigned responsibilities under tight deadlines.
- Stayed current on industry developments and latest technologies through continuous learning initiatives.
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
- Proactively identified opportunities to upsell additional services based on vehicle needs, boosting overall revenue generation.
- Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
- Adhered to manufacturer guidelines when performing repairs or installations on various makes and models of vehicles.
- Maximized workflow efficiency by coordinating closely with parts department during repair process.
- Delivered top-notch customer experiences by going above-and-beyond in addressing their specific concerns.
- Consistently exceeded productivity goals while maintaining strict adherence to quality standards in service delivery.
- Supported a positive workplace culture through active collaboration, open communication, and shared responsibility among team members.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Communicated with parts department to obtain needed parts.
- Performed work outlined on repair order to meet dealership and factory standards.
- Leveraged diagnostic tools and special service equipment to test components and systems.
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Computed and recorded totals and transactions using [Software] and [Software].
- Suggested additional services to customers in order to meet upsell goals.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Greeted customers and answered questions about oil changes and other services.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Conducted vehicle inspections and recorded results in database to comply with [State] vehicle inspection requirements.
- Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Retained accurate records of purchases, titles and sales.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
Used Car Technician
Fuccillo Hyundai Lincoln Of Schenectady
04.2019 - 10.2019
- Streamlined repair process, resulting in faster turnaround times for vehicle maintenance and repairs.
- Collaborated with sales team to inspect and recondition trade-in vehicles, maintaining high-quality inventory levels.
- Ensured customer safety by performing comprehensive inspections on all serviced vehicles prior to release.
- Maintained a clean and organized workspace, contributing to a productive work environment for the entire service department.
- Stayed up-to-date on industry trends and advancements, allowing for accurate diagnosis and repair of various makes and models.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies needed for repairs.
- Delivered exceptional customer service by addressing individual concerns regarding vehicle performance or potential issues promptly.
- Contributed to positive workplace culture by consistently demonstrating professionalism and teamwork among colleagues.
- Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
- Prioritized high-impact repairs during busy periods, ensuring the most urgent needs were addressed first while managing workload efficiently.
- Assisted in training new technicians, sharing knowledge of proper diagnostic procedures and repair techniques.
- Provided detailed explanations of necessary repairs to customers, increasing their understanding of the value in maintaining their vehicles properly over time.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake checks, fluid replacements; ensuring vehicles were in safe operating condition.
- Coordinated with parts department to order necessary components for repairs, minimizing delays and ensuring timely completion of services.
- Demonstrated strong attention to detail while completing repair tasks, resulting in fewer return visits from customers due to unresolved issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
General Maintenance Technician
Goodyear Tire & Rubber
10.2016 - 03.2019
- Increased efficiency of maintenance tasks by implementing preventive measures and routine inspections.
- Improved equipment lifespan through regular servicing, cleaning, and optimization of performance settings.
- Reduced repair costs by accurately diagnosing issues and promptly performing necessary repairs.
- Enhanced workplace safety by identifying potential hazards and implementing corrective actions in a timely manner.
- Collaborated with team members to complete large-scale maintenance projects within deadlines and budget constraints.
- Provided technical assistance to other departments, improving overall operational effectiveness.
- Assisted in the development of maintenance schedules, ensuring optimal allocation of resources and minimal disruption to operations.
- Performed electrical, plumbing, HVAC, and carpentry tasks as needed for effective building upkeep.
- Documented all maintenance activities and kept accurate records for future reference if needed.
- Developed strong relationships with coworkers and other departmental personnel to foster cross-functional collaboration.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected and maintained equipment to keep items in top working condition.
Education
High School Diploma -
Edison Job Corps
Edison, NJ05.2016
Skills
- Hydraulic Systems
- Air Conditioning Service
- Tire Rotations
- Automotive Diagnostics
- Brake Servicing
- Mechanical Aptitude
- Engine Repair
- Vehicle Inspections
- Cooling system service
- Fuel system maintenance
- Team collaboration
- Preventative maintenance
- Computerized equipment use
- Fluid replacement
- Alignment adjustments
- Emission control
- Steering system expertise
- Electrical systems knowledge
- Drivability issues
- Technical troubleshooting
- Time management
- Exhaust system repairs
- Transmission service
- Suspension work
- Battery testing
- Powertrain knowledge
- Tire Changing and Rotation
- Multi-Point Inspection
- Preventive Maintenance
- Replacing Parts
- OSHA Compliance
- Calibrating Systems
- Inspecting Vehicles
- Battery Installation
- Safety Checks
- Safety Compliance
- Hazardous Waste Management
- Relationship Building
- Automotive Lift Operation
- Vehicle Inspection
- Parts Ordering
- Battery Replacements
- Mechanical Troubleshooting
- Safety Monitoring
- Attention to Detail
- Brakes Replacement
- Fluid Checks
- Dependable and Responsible
- Problem-Solving
- AC Tune-Up
- Oil Changes
- Engine Steam Cleaning
- Fuel Injection Servicing
- Power Tools
- Belt Inspection
- Tire Damage Repair
- Customer Relations
- Documentation Skills
- Brake Systems
- Scheduled Maintenance
- Schematic Interpretation
- Valid Driver's License
- Parts Replacement
- Emissions Controls
- Sensor Operation
- Tire Balancing
- Supply Ordering
- Grease and Lubricant Application
- Component and System Testing
- Warranty Service
- Team Player
- Scheduled Maintenance Planning
- Hydraulic Systems Repair
- Brake Systems Understanding
- Battery Changing
- Steering and Suspension Maintenance
- System Retrofitting
- Forklift Safety
- Installing Equipment
- Vehicle Safety and Maintenance
- Safety Awareness
- Parts Repair and Refurbishment
- Clean Driving Record
- Work Area Cleanliness
- Electrical System Maintenance
- Hydraulic Tool Use
- Rebuilding Engines
Timeline
Express Service Technician
Lia Nissan Of Colonie
11.2019 - 10.2023
Used Car Technician
Fuccillo Hyundai Lincoln Of Schenectady
04.2019 - 10.2019
General Maintenance Technician
Goodyear Tire & Rubber
10.2016 - 03.2019
High School Diploma -
Edison Job Corps
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