Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Bowles

Prattville,AL

Summary

Dynamic Account Specialist with a proven track record at America's Car-Mart, excelling in customer service and relationship management. I have been recognized for enhancing customer satisfaction through effective problem-solving and collaboration multiple times by corporate as well as at lot level. I am a very skilled account analyst who takes pride in customer service and building relationships to ensure a smooth experience and provide repeat customers. I have always been a self-starter and I am very driven to be the best that I can be and excel at any and every position I am in.

Overview

12
12
years of professional experience

Work History

Account Specialist

America's Car-Mart
Prattville, Alabama
06.2023 - Current
  • Assisted customers with vehicle selection based on needs and preferences.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to resolve customer inquiries and issues.
  • Educated customers on vehicle features, warranties, and service options.
  • Coordinated paperwork for vehicle sales and financing agreements.
  • Ensured compliance with company policies during customer transactions.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Received, prioritized and responded to multiple points of customer communication.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
  • Developed and maintained strong relationships with key clients to ensure customer satisfaction.
  • Managed dispute resolution process, ensuring issues were addressed promptly and to the client's satisfaction.
  • Negotiated payment plans with clients experiencing financial difficulties, reducing bad debt.

PV PRESENTIVE

America's Car-Mart
Prattville, Alabama
06.2022 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our accounts and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Manager

Captain D's Seafood
MONTGOMERY , AL
05.2019 - 08.2021
  • Trained and mentored new staff on procedures and customer service standards.
  • Conducted staff meetings to communicate updates and address team concerns effectively.
  • Monitored staff performance and addressed issues.
  • Resolved customer complaints promptly to ensure a positive dining experience.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Team Leader

MCDONALDS
Daleville, Alabama
04.2013 - 08.2016
  • Supervised team members during busy shifts to ensure smooth operations.
  • Trained new crew members on food safety and customer service standards.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Monitored food preparation processes for compliance with health regulations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Education

High School Diploma -

Enterprise High School
Enterprise, AL
05-2011

Skills

  • Customer relationship management
  • Sales coordination
  • Compliance management
  • Account analysis
  • Dispute resolution
  • Vehicle selection
  • Staff training
  • Account updating
  • Billing issue resolution
  • Client engagement
  • Billing resolutions
  • Customer relationship development
  • Conflict resolution
  • Problem-solving
  • Professionalism
  • Account servicing
  • Time management abilities
  • Teamwork
  • Problem-solving aptitude
  • Reliability

Timeline

Account Specialist

America's Car-Mart
06.2023 - Current

PV PRESENTIVE

America's Car-Mart
06.2022 - Current

Manager

Captain D's Seafood
05.2019 - 08.2021

Team Leader

MCDONALDS
04.2013 - 08.2016

High School Diploma -

Enterprise High School

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Kelvin Bowles