Kelvin Burgos
Waipahu
Summary
I'm great at helping customers and solving problems quickly. I work well with others, stay calm when things get busy, and always try to give my best service. I'm absolutely good at managing my time and getting things done on schedule. I've also worked in technology for several years and enjoy finsing smart ways to improve systems and support business goals. I am organized, reliable, and happy to take on extra work when the team needs help.
Overview
2
2
years of professional experience
Work History
Popeyes
Cashier Customer Service
09.2025 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
KFC
Cashier Customer Service
06.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Waipahu Highschool
Waipahu, HI05-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Active listening
- Verbal communication
- Flexible and adaptable
- Calm under pressure
Accomplishments
- Resolved product issue through consumer testing.
- Helping the customers getting their refund's through their online app
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Tagalog
Limited Working
Ilokano
Native or Bilingual
Interests
- Historical Exploration
- Road Trips
- Hiking
- Playing Sports
- Camping
- Gym Workouts
Timeline
Popeyes
Cashier Customer Service
09.2025 - Current
KFC
Cashier Customer Service
06.2024 - 08.2025
High School Diploma -
Waipahu Highschool