Kelvin Campbell
APPLE
Westbury,NY
13
years of professional experience
Detail-oriented Office Professional with expertise in team leadership, technical support, inventory management, and customer service. Manages confidential information and serves as a key contact for staff and the public. Prioritizes competing demands and maintains accurate records and budgets in fast-paced environments. Focuses on process improvement and delivers exceptional service while supporting operational systems and people management.
Work History
Technical Expert
4 Years 9 Months- Delivered technical support for Apple products, applications, and services, achieving 95% customer satisfaction
- Diagnosed and resolved complex technical issues, reducing customer downtime by 30%
- Maintained accurate service reports, parts usage tracking, and work order documentation
- Demonstrated extensive product knowledge to drive AppleCare sales and customer retention
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
- Diagnosed and resolved complex technical issues on-site, reducing downtime and improving customer satisfaction.
Training Lead (In store experience)
6 Months- Designed and delivered comprehensive learning experiences and onboarding programs for global teams
- Led leadership development initiatives, improving team performance metrics by mentoring 15+ team members.
- Fostered inclusive environment while maintaining operational excellence standards.
- Managed training workflows and optimized knowledge transfer processes.
- Accurately recorded service reports, parts usage, and work orders for future reference and compliance.
Team Lead (In store experience)
5 Months- Supervised sales floor operations and managed workflow optimization for enhanced customer experience
- Mentored team members and provided escalation support to store leadership
- Executed opening/closing procedures, cash management, and operational overrides
- Addressed time-sensitive operational issues while maintaining team productivity
Manager
5 Years 1 Month- Recruited, trained, and supervised valet attendants while managing operational workflows
- Implemented safety procedures and key control systems ensuring 100% vehicle security
- Managed budget oversight, prepared financial reports, and optimized departmental coordination
- Handled customer service excellence initiatives and complaint resolution
Supervisor – Technical Operations
2 Years- Materials Planning & Allocation: Supervise working groups that decide how and where aircraft materials are allocated throughout the supply chain.
- Data Forecasting: Analyze fleet data focusing on reliability, unit cost, and turnaround time to forecast materials demand and required investments.
- Provided statistical planning models and analyze complex fleet and supply chain data.
- Demonstrated ability to lead teams, manage workflows, and collaborate with cross-functional groups
Lead Materials Specialist, – Technical Operations
1 Year 5 Months- Managed inventory operations using TRAX ERP system, processing 200+ daily transactions
- Coordinated materials planning with Maintenance, Purchasing, and cross-functional departments
- Conducted perpetual inventory audits achieving 99.5% accuracy and regulatory compliance
Lead Team Member – Operations
1 Year 4 Months- Managed department budget and submitted monthly financial reports to General Manager
- Recruited, trained, and supervised operations staff while maintaining labor cost guidelines
- Coordinated facility maintenance projects and cross-departmental communication
- Ensured facility cleanliness standards and member satisfaction across all areas
Information technical support
2 Years- Assist users with setting up their My LIU accounts, password resets, and general network or Wi-Fi troubleshooting.
- Provide basic maintenance, troubleshooting, and support for laptops, desktops, and tablets.
- Act as the primary point of contact for tech-related inquiries, working alongside certified I.T. technicians.
Public Safety Office clerk
3 Years- Assist with procurement related activities: employees ordering supplies and managing the university process for public safety office.
- Monitor building entry points, check university IDs, and sign in campus visitors or guests.
- Answer public safety telephone lines, log daily desk activities, and relay radio dispatches.
- Monitor alarm systems or CCTV feeds, coordinate initial emergency responses, and contact tour commanders or emergency services.
- Complete clear written incident reports and maintain up-to-date post/visitor logs
Education
Bachelor of Arts - Criminal Justice
High School Diploma
Skills
Correspondence drafting & professional writing
Records management & documentation
Scheduling
Customer service expert
Database management & spreadsheet creation
Office procedures & workflow organization
Multitasking Abilities
Microsoft Office Suite
Data entry & reporting
Basic IT troubleshooting & user support
Inventory Control & Optimization
Team Leadership & Development
Data Analysis & Reporting
Staff Training & Mentoring
Procurement Coordination
Timeline
Training Lead (In store experience)
APPLE
10.2023 - 04.2024Read More
Team Lead (In store experience)
APPLE
06.2022 - 11.2022Read More
Technical Expert
APPLE
11.2021 - CurrentRead More
Supervisor – Technical Operations
JETBLUE AIRWAYS CORP
01.2019 - 01.2021Read More
Lead Materials Specialist, – Technical Operations
JETBLUE AIRWAYS CORP
05.2018 - 10.2019Read More
Manager
ELITE VALET PARKING
11.2016 - 12.2021Read More
Lead Team Member – Operations
LIFETIME FITNESS
06.2016 - 10.2017Read More
Information technical support
Long Island University
01.2015 - 01.2017Read More
Public Safety Office clerk
Long Island University
01.2014 - 01.2017Read More
Westbury High School
High School Diploma
Read More
Long Island University
Bachelor of Arts from Criminal Justice
Read More
Volunteer Experience
World of Money Organization, Community Service, Community Service: World of Money Organization Park clean-up, Not Provided