Kelvin Davis

As a Head Coach or Store manager, I lead and developed a team of 15-25 people to run the retail store in Livermore, CA, just outside of San Francisco. As a Retail Field Ambassador it is my responsibility to conduct and facilitate training throughout the fleet on all things retail, such as customer service and selling culture, technology and policy and procedures. I participated in all store level responsibilities such as cash handling, opening and closing duties, cleaning, scheduling and operations, Hr related duties as well as direct communication to home office and corporate leaders. I am advanced when it comes to business acumen and understanding opportunities. With my current team I was able to break company records and increase volume in my location substantially.

ACE representative for Content & Creative entailed a complete look at the corporate and digital side of the company. I was partnered with a completely new team to learn how to push the marketing and content side of Asics. I learned everything from web design, to event planning, as well as enhanced visual merchandising and contributed directly to decisions that effected the entire fleet in store and online. This program also helped sharpen skills such as...

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

As an Assistant Head Coach I had the same responsibilities as a store manager but for a different location, that included...

• Collaborated with specific players to enhance skills.
• Devised effective strategies and built networks for recruiting new athletes.
• Assessed needs and oversaw coaching assignments.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Planned and prepared workflow schedules, delegating tasks for 20-member team.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Developed and implemented performance improvement programs, resulting in 50% increase in efficiency.
• Completed inventory audits to identify losses and project future demands.
• Supported sales management initiatives to optimize business development.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

• Improved operations by working with team members and customers to find workable solutions.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Handled all delegated tasks, including cash handling and closing procedures.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Earned reputation for good attendance and hard work.
• Collaborated with others to discuss new cashier opportunities.
• Collaborated in development of nike.com assist procedures.
• Improved customer satisfaction by finding creative solutions to problems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assessed customer needs and upsold products and services to maximize footwear sales.
• Trained 20-50 new employees each month in procedures and policies in order to maximize team performance.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Developed and implemented strategies for optimizing resource allocation, resulting in improved overall performance.