Kelvin Dawson
New London ,NH
Summary
At Colby-Sawyer College, I spearheaded custodial initiatives, enhancing facility management and customer satisfaction through innovative cleaning techniques and effective team leadership. My adeptness in process improvements and employee training significantly boosted operational efficiency. Committed to excellence, I ensured a 100% adherence to sanitation standards, fostering a collaborative and adaptable work environment.
Overview
13
13
years of professional experience
Work History
Custodial Supervisor
Colby-Sawyer College
10.2011 - Current
- Prepared and submitted accident and injury reports.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Established strong relationships with vendors, negotiating favorable contracts for cleaning products and services.
- Implemented standardized purchasing practices in line with department targets.
- Conducted performance evaluations for custodial staff members, providing constructive feedback and setting achievable goals for improvement.
- Maximized employee retention by fostering a positive work atmosphere focused on teamwork and communication.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among the team members.
- Implemented green cleaning initiatives, reducing the environmental impact of facility maintenance practices.
- Assisted with budget preparation and monitoring, identifying cost-saving opportunities within the department''s operations.
- Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
- Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
- Streamlined inventory management, ensuring timely replenishment of cleaning supplies and equipment.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into departmental policies as appropriate.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Collaborated with building administrators to address facility issues, leading to a more functional work environment.
- Contributed to a healthier indoor air quality by introducing eco-friendly cleaning products that reduced allergens and toxins.
- Successfully managed multiple facilities simultaneously, delivering high-quality service across various locations.
- Coordinated special event setups and teardowns, ensuring timely completion and minimal disruption to daily operations.
- Provided comprehensive training for custodial staff, resulting in improved job performance and satisfaction.
- Reduced maintenance costs by conducting regular inspections and preventive maintenance tasks.
- Resolved personnel issues effectively, maintaining a harmonious work environment for all employees.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Education
High School Diploma - General Studies
08.2000
Skills
- Custodial machine operation
- Restroom maintenance
- Grounds Maintenance
- Waste disposal
- Window Cleaning
- Cleaning techniques
- Sanitation Standards
- Chemical Handling
- Wall Washing
- Task Delegation
- Safety oversight
- Carpet cleaning
- Employee evaluations
- Work Scheduling
- Process Improvements
- Recycling management
- Employee Coaching
- Process updates
- Safety incident reporting
- Graffiti removal
- Upholstery care
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Employee Training and Development
- Decision-Making
- Timekeeping
- Team Guidance and Motivation
- Work Inspection
- Inspection skills
- Relationship Building
- Complaints Handling
- Customer Relations
- Operational Efficiency
- Team Coordination
- Microsoft Office
- Administrative Skills
- Team building
- Safety Protocols
- Health and safety compliance
- Task Prioritization
- Laundry and Dry Cleaning
- Equipment Operation
- Self Motivation
- Interpersonal Skills
- Infection Control
- Analytical Thinking
- Conflict Resolution
- Stock Inventory Management
- Goal Setting
- Problem Identification
- Professionalism
- Safety Equipment
- Staff Management
- Furniture Cleaning
- Interpersonal Communication
- Quality Control
- Strategic Planning
- Staff Training
- Building Maintenance
- Staff Motivation
- Desktop Computers
- Record-keeping
- Inventory Control
- Employee Work Scheduling
- Health and safety standards
- Preventive Maintenance
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Inventory Monitoring
- Quality Assurance
- Policy Enforcement
- Project Management
- Janitorial process improvement
- Staff Scheduling
- Facility Management
- Employee Scheduling
- Floor Care
- Field House courts ie basketball courts and gym floors
Timeline
Custodial Supervisor - Colby-Sawyer College
10.2011 - Current
Indian River High School - High School Diploma, General Studies
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