Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelvin Diaz

York,PA

Overview

2026
2026
years of professional experience

Work History

IB Stowers

Amazon
York, PA
07.2023 - Current
  • Operated material handling equipment to accurately stow items in designated locations.
  • Followed safety protocols to maintain a secure and efficient working environment.
  • Collaborated with team members to optimize workflow and maximize productivity during peak times.
  • Inspected incoming inventory for quality assurance before stowing in storage areas.

PG Progress Guide / Problem Solver

Amazon
York, PA
2024 - Current
  • Guided customers through product selection and navigation of online platforms.
  • Assisted in resolving customer inquiries, ensuring high satisfaction levels.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Maintained accurate product information, contributing to improved user experience.
  • Built personal relationships with guests to promote positive experiences.

Ambassador

Amazon
York, PA
2025 - Current
  • Facilitated customer engagement through effective communication and product knowledge.
  • Coordinated promotional events to enhance brand visibility and customer interaction.
  • Developed training materials for new ambassadors, improving onboarding process efficiency.
  • Mentored junior team members on best practices in customer service and sales techniques.
  • Streamlined reporting processes for tracking ambassador performance and engagement metrics.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

Education

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safety Academy
641 South St, Elizabeth, NJ 07202
06.2022

Skills

Reading comprehension

Handheld scanner operation

Following instructions

Workplace cleanliness

Order picking

Adaptable to change

Stocking

Forklift operation

Pallet stacking

Problem-solving

Problem-solving abilities

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

IB Stowers

Amazon
07.2023 - Current

PG Progress Guide / Problem Solver

Amazon
2024 - Current

Ambassador

Amazon
2025 - Current

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safety Academy
Kelvin Diaz