Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelvin Diaz

York,PA

Overview

2026
2026
years of professional experience

Work History

IB Stowers

Amazon
07.2023 - Current
  • Operated material handling equipment to accurately stow items in designated locations.
  • Followed safety protocols to maintain a secure and efficient working environment.
  • Collaborated with team members to optimize workflow and maximize productivity during peak times.
  • Inspected incoming inventory for quality assurance before stowing in storage areas.

PG Progress Guide / Problem Solver

Amazon
2024 - Current
  • Guided customers through product selection and navigation of online platforms.
  • Assisted in resolving customer inquiries, ensuring high satisfaction levels.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Maintained accurate product information, contributing to improved user experience.
  • Built personal relationships with guests to promote positive experiences.

Ambassador

Amazon
2025 - Current
  • Facilitated customer engagement through effective communication and product knowledge.
  • Coordinated promotional events to enhance brand visibility and customer interaction.
  • Developed training materials for new ambassadors, improving onboarding process efficiency.
  • Mentored junior team members on best practices in customer service and sales techniques.
  • Streamlined reporting processes for tracking ambassador performance and engagement metrics.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

Education

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safety Academy
641 South St, Elizabeth, NJ 07202
06.2022

Skills

Reading comprehension

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

IB Stowers

Amazon
07.2023 - Current

PG Progress Guide / Problem Solver

Amazon
2024 - Current

Ambassador

Amazon
2025 - Current

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safety Academy
Kelvin Diaz