Kelvin Duenas
Sacramento,CA
Summary
Ambitious District Manager with experience and expertise administering and enhancing operations for multiple stores across the Sacramento and Nevada (Reno) market. Talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in self storage management.
Overview
15
15
years of professional experience
Work History
District Team Lead (District Manager)
ExtraSpace Storage
Sacramento, CA
09.2022 - Current
- Supervision of multiple store locations and store team members.
- Screening of new applicants, developed, and retained top talent to enable legendary customer experience.
- Solicited customer feedback and handled customer and employee escalations.
- Partnering effectively with team members and other leaders to achieve goals and successfully implement business initiatives.
- Serving as a resource to provide expertise on various operational and customer-related items.
- Conduct bi-weekly Teams video calls with all stores within the district.
- Employee scheduling and review for approval for PTO requests.
- Daily travel to different store locations to conduct sales processes and training effectively to underperforming stores and store team members effectively.
- Reports and handles all store emergencies and supervised vendor projects during emergency calls.
- Management of rental rates, discounts, Customer Protection Plan (CPP), and other income sources.
- Watch controllable expenses to provide the highest R.O.I. for each store.
- Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.
- Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.
- Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.
- Continual coaching and leadership training to all store team members.
DISTRICT MANAGER
Insite Property Group – SecureSpace Self Storage
Torrance, CA
05.2021 - 12.2022
- Oversee multiple (20) store locations within the Northern California, Washington, and Oregon regions
- Monitoring of each store location’s P&L, goal projections and metrics, and operational efficiencies
- Enforcement of all company policies and business standards, adhering to local state employment laws, and compliancy
- Conduct weekly ZOOM team meetings with assigned regions
- Team schedules to include all regions
- Extensive overnight travel to all assigned regions
- Aiding in the recruitment process of team recruitment and retention
- Handled all employee and customer escalations during and after operational hours.
PROPERTY MANAGER
Superior Self Storage – Alleghany Group
El Dorado Hills, CA
02.2020 - 05.2021
- Responsible for the measurement and effectiveness of all processes internal, and external
- Providing timely, accurate, and complete reports on the operational, and financial condition of the company to the CEO of the company and reporting to all prominent investors
- Managing a strict company budget with precise care to allotted projections
- Assisting all Area Managers, District Managers, and HR with meticulous hiring, and onboarding and separation responsibilities
- Developing and maintaining a fervent employee base, successfully creating an exemplary team
- Managed 7 locations within assigned region, managing over 27 employees
- Providing leadership skills and coaching to subordinate employees
- Implementations and oversight of all company policies and procedures
- Conduct property and unit tours to prospective tenants
- Heavy collections, to include all aspects of property / location auctions.
DIRECTOR OF REMARKETING
Go Capital USA
Roseville, CA
10.2018 - 02.2020
- Managed and developed all sales channels including auction, wholesale, release, and retail sales
- Accurately maintained equipment information on company and client websites
- Developed and managed wholesale buyer relationships and service provider relations
- Ensured all auction processes were aligned with set strategic pricing goals
- Coordinated logistics with the Repossession Coordinator of all repossessed units
- Assessed reconditioning needs to selective units
- Negotiated sale pricing on repossessed assets with wholesale buyers and auction coordinators
- Successfully attained high resale of assets, company profit gain over 3.5 million in first year of tenure.
ACCOUNT MANAGER
Adesa-Brasher’s Auto Auction
Rio Linda, CA
07.2016 - 05.2018
- Provided quality customer service to assigned accounts with communications to corporate bank representatives via-email, phone, and representative visits
- Setting all units for auction sale in a timely and sufficient manner
- Meeting all standards per customer contract
- Communication follow-up with location departments regarding sale units and assuring completion of open work orders prior to auction
- Verification and submittal on all billing charges have been entered accurately and submitted to account representative for approval
- Administered sale walk through with corporate account representative on all sale units and address all or any concerns in an expedited fashion prior to auction sale day
- Pre, and post-sale of all reports with corporate account representatives assuring accuracy of all billing charges, sale bids and sale amounts to include arbitrations and sending payments to corporate office for EFT/ACH submittal to the client’s account
- Strategic planning and numbering of all units in preparation of weekly auction sales and assist with other account administrators/managers with work overflow.
DISTRICT MANAGER
ISD Real Estate & Property Management
San Francisco, CA
04.2009 - 07.2016
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement
- Provided guidance on employee relations and matters of corrective action
- Managed company organizational structure, responsibilities, and staffing
- Managed and administered pre-employment assessments to prospective candidates
- Administered final round interviews and generated comprehensive compensation packages for prospective hires
- Structured compensation and benefits according to market conditions and budget demands
- Maintained high confidentiality of employee files and records
- Overseen management of 3 storage locations within owner’s personal real estate portfolio and managed a team of employees and multiple rental properties (single and multi-family homes)
- Managed all properties within assigned district in the Northern California, Washington, and Arizona region; effectively and successfully.
Education
BACHELORS (BBA) - Business Administration
CSU Monterey Bay
05.2006
ASSOCIATES - Business Administration
University of Guam
05.2002
Skills
- Process Improvement
- Policy Revision
- Project Planning
- Improving Efficiency
- Reducing Costs (P&L)
- Employee Recruitment and Retention
- Motivational Team Leadership
- Adaptability
- Conflict Resolution
- Organizational Skills
- Problem Solving
- Excellent Communications
- Time Management and Organizational Skills
- Leading Team Meetings
- Budget Analysis
- Group Oversight
- Workplace Safety
Certifications Awards
- DECA, Inc., Mangilao, Guam, USA, 07/2001, Business Management, Entrepreneurial Leadership, Professional Communications
- Adesa-Brasher’s Auto Auction, Rio Linda, CA, 01/2017, Employee of the Year Award for Exemplary Leadership
- American Red Cross, El Dorado Hills, (Sac. County), CA, 11/2021, Most Recognizable Volunteers for the Caldor Fire in 2021
Community Service
AMERICAN RED CROSS, Disaster Action Team Volunteer, El Dorado Hills, (Sac. County), CA, 08/2021, Present
Timeline
District Team Lead (District Manager)
ExtraSpace Storage
09.2022 - Current
DISTRICT MANAGER
Insite Property Group – SecureSpace Self Storage
05.2021 - 12.2022
PROPERTY MANAGER
Superior Self Storage – Alleghany Group
02.2020 - 05.2021
DIRECTOR OF REMARKETING
Go Capital USA
10.2018 - 02.2020
ACCOUNT MANAGER
Adesa-Brasher’s Auto Auction
07.2016 - 05.2018
DISTRICT MANAGER
ISD Real Estate & Property Management
04.2009 - 07.2016
BACHELORS (BBA) - Business Administration
CSU Monterey Bay
ASSOCIATES - Business Administration
University of Guam
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