Kelvin Eduardo
Sales
Edison ,NJ
Summary
To obtain a position where I could effectively utilize my communication, managerial and leadership skills.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Shopper
Shipt
11.2018 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Assistant Store Manager, Sales
Best Buy
6 2015 - 10.2020
- Consistently hit revenue target's in order to achieve NOP target's and NOP growth year over year.
- Increased employee retention through effective training in customer service techniques and product knowledge while building a diverse pipeline of talent for future opportunities.
- Celebrated and recognized successful moments everyday.
- Encouraged friendly and fun internal competition complete with bragging rights.
- Increased customer satisfaction ratings by analyzing customer feedback and implementing strategies to improve the customer experience.
Computing & Tablets Supervisor
Best Buy
09.2012 - 04.2014
- Trained and coached employees through effective floor leadership, creating a profitable and engaging experience where no customer is ever left unserved or underserved
- Coached employees on the sales floor, completed monthly one-to-one coaching sessions and quarterly performance appraisals with sales team
- Teach and coach sales team to execute business strategies and improve individual and team performance through a balanced leadership approach that considers customer, employee and shareholder contributions
- Ensure sales team has the appropriate knowledge and expertise for continuous learning and self-development
- Expert in my respective department and expected to apply my holistic knowledge to drive profitable outcomes
- Drive positive outcomes of key sales indicators within my department in support of Revenue, Margin, and NOP goals
Customer Solutions Manager
Best Buy
08.2006 - 04.2012
- Successfully drove end to end store sales and solutions by enabling and empowering employees to build profitable customer relationships that serve local market needs and promoted field services brand
- Motivated staff to focus on relationship selling, execution of growth strategies, and provide excellent service
- Developed employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to solve customer needs
Education
Business Management -
CUNY Lehman College
Bronx, NY 08.2008 - 12 2009
Business Administration -
CUNY Manhattan College
New York, NY 06.2006 - 5 2008
Skills
- Retail Store Operations
- P & L Management
- Shrink Reduction/Loss Control
- Labor Budgeting
- Customer Service Excellence
- Team Building/Training/Supervision
- Inventory Management
- Merchandising Strategies
Proficiencies
MS Office (Word, Excel, PowerPoint), Windows & MAC OS, POS & Inventory Systems, Fluent in Spanish
Timeline
Shopper
Shipt
11.2018 - Current
Computing & Tablets Supervisor
Best Buy
09.2012 - 04.2014
Business Management -
CUNY Lehman College
08.2008 - 12 2009
Customer Solutions Manager
Best Buy
08.2006 - 04.2012
Business Administration -
CUNY Manhattan College
06.2006 - 5 2008
Assistant Store Manager, Sales
Best Buy
6 2015 - 10.2020
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