Kelvin Feliciano
North Miami,FL
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
2
2
years of professional experience
Work History
Junk Removal Specialist
The Junk Squad
09.2023 - Current
- Go to job sites and remove unwanted items to dispose of them at a public dumping site.
- Assist cities and communities with taking care of unwanted debris.
- Follow all company policies and procedures to deliver quality work.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborate with cross-functional teams to achieve project goals on time and within budget.
- Streamline project delivery processes, reducing completion times significantly.
- Restructure customer service process, ensuring quicker response times.
- Implement new training programs for staff, leading to higher employee retention rates and better overall performance.
Pool Attendant and Server
The Elser Hotel and Residence of Miami
05.2023 - 11.2023
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
- Assisted in training of new pool attendants, sharing knowledge and best practices.
- Played key role in event planning, setting up for pool parties and ensuring events ran smoothly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Finance
Florida Memorial University
Miami Gardens, FL05-2026
Bachelor of Arts - Finance
Dominican College
Orangeburg, NY08-2021
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL05-2021
Skills
- Customer service
- Team collaboration
- Effective communication
- Customer relations
- Team performance improvement
- Self motivation
- Time management
- Task prioritization
- Decision-making
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Junk Removal Specialist
The Junk Squad
09.2023 - Current
Pool Attendant and Server
The Elser Hotel and Residence of Miami
05.2023 - 11.2023
Bachelor of Arts - Finance
Florida Memorial University
Bachelor of Arts - Finance
Dominican College
High School Diploma -
Dr. Michael M. Krop Senior High School