KELVIN FERNANDEZ

facility maintenance

• Responded to passenger concerns and complaints politely and professionally.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

• Increased team productivity with effective communication and collaboration strategies.
• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
• Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

• Operated machining equipment safely with team of operators.
• Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
• Complied with company and OSHA safety rules and regulations.
• Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.

• Managed a team of security personnel, providing regular training for improved performance and professional growth.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
• Kept team compliant with security protocols and appearance standards.