Kelvin Gil
Valley Stream,NY
Summary
To obtain a position where I can use my interpersonal skills and work as a team to promote a positive working environment. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Operational Manager
Fed Ex Ground
Brooklyn
08.2020 - Current
- Developed and implemented operational policies and procedures to meet organizational objectives
- Ensured compliance with safety regulations, industry standards and government laws
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency
- Managed the daily operations of a team of 20 employees
- Analyzed data to identify trends that could be used to improve operational performance
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available
- Provided leadership support during times of change or crisis management situations
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Operational Admin
Fed Ex Ground
09.2012 - 08.2020
- Data entry
- Organized and tracked inventory levels of office supplies and equipment
- Developed procedures for tracking customer service inquiries and complaints
- Created reports summarizing operational performance metrics
- Communicated with vendors regarding orders, deliveries and invoices
- Answered incoming calls in a professional manner, routing them to appropriate personnel when necessary
- Monitored daily workflow processes to ensure timely completion of tasks
- Performed data entry duties using Microsoft Office applications such as Word and Excel
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
George Westinghouse High School
06.2010
Skills
- KPI Tracking
- Schedule Management
- Business Forecasting
- Employee Development
- Customer Service Management
- Professionalism
- Written Communication
- Problem-Solving Aptitude
- Staff Development
- Staff Management
- Supplier Monitoring
- Desktops, Laptops, and Mobile Devices
- Logistics
- Interpersonal Skills
Timeline
Operational Manager
Fed Ex Ground
08.2020 - Current
Operational Admin
Fed Ex Ground
09.2012 - 08.2020
High School Diploma -
George Westinghouse High School
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