Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Gyinia

Corpus Christi

Summary

Dynamic retail professional with a proven track record at Target, excelling in customer service and inventory management. Recognized for consistently achieving sales targets and fostering strong customer relationships. Adept at training staff and enhancing team productivity, leveraging effective communication and critical thinking skills to drive results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

General Merchandiser

Target
04.2024 - Current
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Office Assistant

Anacletus Gyinia Law Firm
01.2024 - Current

Sales Associate

Shoe Carnival
08.2023 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cart Attendant

Sam’s Club
03.2023 - 06.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cook

Sonic
01.2022 - 05.2023

Education

Bachelor Of Mechanical Engineering - Mechanical Engineering

Texas A&M University, Corpus Christi, TX, US
Corpus Christi, TX

Skills

  • In-store support
  • Merchandise stocking
  • Time management
  • Cleaning procedures
  • Cash register operations
  • Quick learner
  • Customer relationships
  • Dependable and reliable
  • Inventory tracking
  • Shelving of products
  • Stocking
  • Order fulfillment
  • Inventory monitoring
  • Decision-making
  • Inventory audits
  • Merchandising and display
  • Customer service
  • Heavy lifting
  • Loading and unloading
  • Organization and categorization
  • Critical thinking
  • Payment processing
  • Storage organization
  • Loss prevention
  • Shipment processing
  • Inventory management and planning
  • Packing and shipping
  • Product merchandising
  • Stocking and replenishing
  • Data entry
  • Safety processes and procedures
  • Product identification
  • Retail merchandising
  • Shipping and receiving
  • Product transport
  • Product restocking
  • Inventory replenishment
  • Equipment maintenance
  • Records management
  • Product location

Timeline

General Merchandiser

Target
04.2024 - Current

Office Assistant

Anacletus Gyinia Law Firm
01.2024 - Current

Sales Associate

Shoe Carnival
08.2023 - 09.2024

Cart Attendant

Sam’s Club
03.2023 - 06.2023

Cook

Sonic
01.2022 - 05.2023

Bachelor Of Mechanical Engineering - Mechanical Engineering

Texas A&M University, Corpus Christi, TX, US

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Kelvin Gyinia