Kelvin Harper

Manage employee reporting cycles and manage financials, operations, supply chain, and customer relations via Business Central ERP System. As the Global Administrator for the web-based cloud software prisma CLOUD, I onboard and support clients with managing organization’s tenant, user profiles, and providing customer service. Successfully led the implementation of streamlined processes for optimal software utilization and established a compliant quality management system for medical devices according to ISO 13485 and regulations.

Key Achievements:

• Manage over 30 organizations in cloud software for US environment with 100% customer satisfaction.
• Implemented efficient data entry processes, resulting in 20% reduction in errors and improved accuracy of financial records.

Managed accounts for over 1,000 staff members and supervised a team of 10 updating records for 60+ F/A-18 Super Hornets. Reviewed aircraft documentation, provided customer service for NALCOMIS/OMMA database, and addressed general inquiries. Produced monthly analytical summaries using Microsoft Suites for senior management review on aircraft corrosion, parts usage, manpower, and documentation. Tracked and ordered office supplies within budget using R-Supply Database, adhering to military regulations and local procedures for disposal of used items.

Key Achievements:

• Coordinated efforts to successfully transition aircraft maintenance software to its updated version.
• Extensive work with Optimized Maintenance Activity database resulted in 95% improvement of work order initiation, processing, and Naval Aviation Maintenance Program compliance.

Led, managed, and enhanced a library of 4,638 technical publications department-wide on an aircraft carrier. Conducted 72 audits, rectifying 106 discrepancies, ensuring zero maintenance loss for Operation Inherent Resolve. Oversaw 35 PEMAs worth $97,000, tracking all assets daily using worksheets and spreadsheets per military regulations. Revamped the CTPL program by implementing monthly training schedules, administering assignments in ASM system, managing personnel data, including training, certifications, qualifications, and licenses.

Key Achievements:

• Awarded Flag Letter of Commendation (FLOC) for duties performed overseas during 8month deployment in 2018
• Trained and supervised 30 personnel on proper procedures for maintaining technical publications used for maintenance on aircraft.
• Efforts led to receiving grade of "On-Track" during Maintenance Program Audit inspection.