Kelvin Harris
Douglas,GA
Summary
Attended numerous certification classes offered by Burger King Corporation: Basic Management Training (BMT), Supervisor Training Program (STP), Advanced Restaurant Operations Course (AROC), Management Training Program (MTP2), Burger King University Modules are up to date
Current ServSafe certification March 3, 2019 - 2024.
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
40
40
years of professional experience
Work History
General Manager
Nearly Famous Inc., Burger King Franchisee
04.1997 - Current
- Managed all key areas of restaurant operations, including recruiting, training, retaining staff, control of cash, inventory, and labor daily which improved sales by 5 percent monthly.
- Supervised five Assistant Managers, coached to improve their performance in key performance areas in Leading Operations Excellence, Building team talent, Managing Restaurant Profit and Loss, Ensuring Restaurant Compliance, and Delivering excellent Guest Service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Interacted well with customers to build connections and nurture relationships
Assistant Manager
Wiggins Enterprises, Hardee's Franchisee
07.1984 - 04.1997
- Ensured correct procedures were followed to maximize guest satisfaction
- Promoted to kitchen night supervisor while in high school, supervised 8 to 10 staff, later promoted to Assistant Manager, assisted General Manager in all aspects of restaurant operations, also took on extra responsibilities such as ordering inventory and crew schedules
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Mentored team members to enhance professional development and accountability
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Education
High School Diploma -
Appling County High School
Baxley, GA05.1985
No Degree - Business Administration
Morehouse College
Atlanta, GANo Degree - Business Administration
South Georgia State College
Douglas, GASkills
- Performance improvement
- Recruitment
- Team Leadership
- Conflict Resolution
- Food Preparation and Safety
- Verbal and written communication
- Effective leader
- Coaching and mentoring
Timeline
General Manager
Nearly Famous Inc., Burger King Franchisee
04.1997 - Current
Assistant Manager
Wiggins Enterprises, Hardee's Franchisee
07.1984 - 04.1997
High School Diploma -
Appling County High School
No Degree - Business Administration
Morehouse College
No Degree - Business Administration
South Georgia State College
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