Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELVIN HOLLIS

Fayetteville,GA

Summary

Proven leader at WENDYS with a track record of enhancing team productivity and customer satisfaction. Excelled in staff management and employee training, significantly improving operational efficiency. Skilled in cash handling and policy enforcement, ensuring workplace safety and adherence to standards. Demonstrated excellence in customer-oriented service and staff development, fostering a positive and efficient work environment. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Motivated Shift Supervisor experienced in [Type] environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply [Number] years of experience to improve operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shift Supervisor

WENDYS
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Shift Manager

Hardees Resturant
05.2021 - 03.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Warehouse Worker

Frito-Lay
02.2017 - 10.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Car Detailing

CAR SPA
09.2013 - 03.2018
  • Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cuttingedge.
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Participated actively in promotional events showcasing car detailing skills resulting in an increase of new clientele base.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Upheld company reputation for excellence through consistent adherence to established procedures and protocols for car detailing services.

CAR DETAILING

SOUTHLAKE EXPRESS LUBE
03.2007 - 08.2014
  • Upheld company reputation for excellence through consistent adherence to established procedures and protocols for car detailing services.
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
  • Participated actively in promotional events showcasing car detailing skills resulting in an increase of new clientele base.
  • Trained new employees on company protocols, safety procedures, and best practices in car detailing.

Education

High School Diploma -

D.M THERRELL
ATLANTA
06.2024

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Staff Development
  • Safety awareness
  • Inventory Control
  • Policy Enforcement

Certification

SERV SAFE CERTIFIED

Timeline

Shift Supervisor

WENDYS
03.2024 - Current

Shift Manager

Hardees Resturant
05.2021 - 03.2024

Warehouse Worker

Frito-Lay
02.2017 - 10.2020

Car Detailing

CAR SPA
09.2013 - 03.2018

CAR DETAILING

SOUTHLAKE EXPRESS LUBE
03.2007 - 08.2014

High School Diploma -

D.M THERRELL

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