KELVIN INTERIANO
Revere,MA
Summary
Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging 5 years' experience in the field.
Focused Area Sales Manager offering over 3 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Mandarin Oriental Hotel Group
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Door Attendant
Four Seasons Hotel
12.2021 - 10.2022
- Kept work area clean and safe.
- Helped guests transport large items.
- Maintained excellent customer relations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Section Leader
Trader Joe's
10.2020 - 02.2022
- Managed inventory to keep adequate supplies on hand for current and anticipated demand.
- Monitored performance and recommended strategies to increase output and overall quality.
- Monitored production targets to meet company and customer demands.
- Maintained section records and logs with daily activity and incident information.
Assistant Manager
T-Mobile
09.2019 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Manager
Aldo Shoes
05.2017 - 10.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held weekly meetings with District Manager to identify techniques to overcome sales obstacles.
Education
GED -
Chelsea High School
Chelsea, MA09.2021
Skills
- Profit and revenue-generating strategies
- Sales tracking
- Product and service management
- Persuasive negotiations
- Sales operations
- Customer Service
- Guest and client satisfaction
- Cash register operation
- Security understanding
- Multitasking
- Report writing
- CCTV surveillance
- Superior customer service
- Emergency response
- Conflict de-escalation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
Security Officer
Mandarin Oriental Hotel Group
01.2022 - Current
Door Attendant
Four Seasons Hotel
12.2021 - 10.2022
Section Leader
Trader Joe's
10.2020 - 02.2022
Assistant Manager
T-Mobile
09.2019 - 02.2021
Sales Manager
Aldo Shoes
05.2017 - 10.2020
GED -
Chelsea High School
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