Kelvin Jara
South Amboy,NJ
Summary
Self-motivated, and energetic individual with HR support experience. HR Expertise includes recruiting, customer troubleshooting, and travel logistics. Technologically proficient and able to multitask in fast-paced, and dynamic environments. Good soft skills and social competency. Avid supporter of continuous development initiatives to promote workplace efficiency.
Overview
3
3
years of professional experience
Work History
Recruitment Coordinator
TATA CONSULTANCY SERVICES (TCS)
01.2022 - 09.2023
- Delivered on all deadlines and flawlessly executed in very fast paced environment under 8 Recruiters.
- Scheduled over 75 Interviews weekly; coordinated and assisted with planning efforts for various meetings, programs and events.
- Maintained and prepared variety of reports relating to job requisition, candidate tracking and other recruiting-related statistics and information.
- Managed travel logistics for candidates involved in interview process.
Customer Support Associate
MICRODATA SYSTEMS
10.2021 - 02.2022
- Responded to 150+ calls and 100+ emails weekly in fast paced environment.
- Scheduled testing appointments, reviewed accommodations for test takers and verified school transcripts.
- Aided candidates by troubleshooting systems during testing sessions.
Customer Service Advocate
Blue Cross Blue Shield
10.2020 - 10.2021
- Handled 250+ inbound calls weekly providing full lifecycle customer service including follow-up calls and emailed resolutions.
- Evaluated data to determine and implement appropriate course of action to resolve or coordinate service recovery as needed.
- Aided members through live-chat while efficiently navigating multiple systems
- Set over 100 appointments for covid-vaccine in central Illinois and Texas areas.
Marketing Intern
VIBRNZ
07.2020 - 09.2020
- Developed marketing strategies for technology start-up.
- Hands-on experience using social media tools, emails to communicate with following.
- Managed social media posts for company on Facebook, Instagram and VIBRNZ website.
- Added 5-10 event listings daily for company's database.
Education
Bachelor of Science - Marketing
The College of New Jersey
Ewing, NJ06.2020
Skills
- Microsoft Word, PowerPoint, Excel, Sharepoint
- Candidate Tracking
- Social Media Management
- Pipedrive CRM
- Problem Solving/ Critical Thinking
- Strong Work Ethic
- Time Management
Timeline
Recruitment Coordinator
TATA CONSULTANCY SERVICES (TCS)
01.2022 - 09.2023
Customer Support Associate
MICRODATA SYSTEMS
10.2021 - 02.2022
Customer Service Advocate
Blue Cross Blue Shield
10.2020 - 10.2021
Marketing Intern
VIBRNZ
07.2020 - 09.2020
Bachelor of Science - Marketing
The College of New Jersey
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