Kelvin Jenkins
Garland,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Warehouse Shift Leader
Amazon
Dallas, TX
08.2021 - Current
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 99%
Warehouse Supervisor
Ashley’s furniture
Mesquite, Tx
08.2018 - 07.2021
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Revised and developed procedures to reduce risk and achieve compliance
Consumer Sales/General Supervisor of Operations
Monitronics
Dallas, TX
01.2013 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues
Lead Member Service Representative
AAA
Irving, TX
07.2011 - 01.2013
- Answered incoming calls and dispatched drivers to assist members and processed payments for membership renewals while delivering top notch customer service.
- Assessed caller accounts to determine AAA benefits, identify service needs and resolve issues.
- Promoted available products and services to customers during service, account management and order calls.
- Trained new personnel regarding company operations, policies and services.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Tech Support
Sprint
Fort Worth, TX
09.2007 - 08.2010
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Benefit representative
Prime Therapeutics
Irving, TX
10.2005 - 08.2007
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies
- Managed over 50 customer calls per day and Increased sales by 10%".
Education
Associate of Arts - Business
Texas Christian University
Fort Worth, TXSkills
- Merchandise Retrieval and Distribution
- Proficient in Microsoft Office
- Excellent Communication
- Quality and Defect Control
- Strong Attention to Detail
- Data Entry and Database Skills
- Heavy Lifting
- Critical Thinking
- Ease with Computers and Technology
- Judgment and Decision Making
- Microsoft Office Suite
- Presentation Development
- Strong leader
- Creative team leadership
- On-Site Training Leadership
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Warehouse Shift Leader
Amazon
08.2021 - Current
Warehouse Supervisor
Ashley’s furniture
08.2018 - 07.2021
Consumer Sales/General Supervisor of Operations
Monitronics
01.2013 - 12.2017
Lead Member Service Representative
AAA
07.2011 - 01.2013
Tech Support
Sprint
09.2007 - 08.2010
Benefit representative
Prime Therapeutics
10.2005 - 08.2007
Associate of Arts - Business
Texas Christian University
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