Kelvin Lemoine
Allen Park,MI
Summary
Hey! I'm Kelvin Lemoine. I bring hands on digital marketing experience and knowledge from Michigan State University to enhance social media presence. My peers have known me to be a positive force with relentless dedication. I look forward to contributing to your team and achieving any and all goals by bringing them to life!
Overview
3
3
years of professional experience
Work History
Customer Relations Specialist
General Motors
10.2024 - 05.2025
- Answer 50+ inbound comments per day from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage 20+ cases for customers needing more complex assistance including follow-up tasks and achieve operational metrics
- Adhere to standard work processes and contribute to efficiencies and improvements when possible
- Proactively identify sales leads and educate in-market customers on product functionality and services
- Effectively and accurately document customer interaction
Brand Ambassador
Big Ten Network
09.2022 - 08.2024
- Operated and assisted in pre-promotion activities on campus for Big Ten Tailgate and over 35 sporting events, increasing student participation and event attendance
- Set up and operated promotional sets on and off site for the 2023 Big Ten Tournament in Chicago, ensuring seamless execution and enhancing event visibility
- Checked in weekly with the Senior Marketing Coordinator facilitating effective coordination and alignment with marketing strategies
- Maintained communication with the marketing department of Michigan State University, fostering collaboration and streamlining marketing efforts
MSU NIL Store Social Media Manager
Campus Ink
08.2023 - 05.2024
- Utilized social media to impact sports on campus, driving fan engagement, and achieving organizational goals by creating and directing content strategy daily
- Generated over 373,000 post impressions and reached more than 214,000 unique users, amplifying the visibility of Michigan State's NIL Store initiatives
- Efficiently addressed customer and athlete needs and concerns, enhancing customer satisfaction and fostering positive relationships
- Oversaw athlete collaborations and brand promotions, aligning creative assets with merchandise drops and campaign goals
- Grew total follower base by 50% on Instagram and Twitter, increasing brand awareness and student-athlete support
Advertising/Social Media Intern
Prep Baseball Report
06.2022 - 08.2022
- Attended and managed baseball games, writing detailed scouting reports on teams and prospective players, providing valuable insights for talent evaluation
- Evaluated, recorded, and edited videos of baseball talent, producing high-quality showcases of player skills and potential
- Managed and posted content across the Prep Baseball Report Michigan and Ohio Twitter accounts, accumulating to 40k followers, increasing visibility and engagement for showcased baseball talent
- Addressed concerns from umpires, parents, and players, providing necessary materials for games and ensuring smooth operations
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MI04.2024
Skills
- Skilled in Microsoft Office tools
- Experience with Google Database management
- Social Media Management
- Video & Photo Editing
- Graphic Design
- Key stakeholder relationship building
- CRM software
- Copywriting
- Branding support
- Marketing
- Timeline preparation
- Analytics reporting
Languages
English
Spanish
Timeline
Customer Relations Specialist
General Motors
10.2024 - 05.2025
MSU NIL Store Social Media Manager
Campus Ink
08.2023 - 05.2024
Brand Ambassador
Big Ten Network
09.2022 - 08.2024
Advertising/Social Media Intern
Prep Baseball Report
06.2022 - 08.2022
Bachelor of Science - Advertising Management
Michigan State University
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