Kelvin Lucio
Midlothian
Summary
Experienced Registered Behavior Technician with 1 year of experience improving outcomes in the ABA field and seeking to lead clients to achieve greater independence and confidence. At Action Behavior Center, worked with a caseload of 5-7 patients in a clinical environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ABC Center
10.2023 - 08.2024
- Providing one-on-one therapy to teach communication, social skills as well as daily living skills
- Running programs while collecting data on patients' interactions
- Ensuring the safety of patients during sessions at the clinic as well as playgrounds
- Teaching patients to express themselves using either orally or using a picture exchange system (PECS)
- Pairing with patients through engaging in child-like activities such as coloring, reading, etc
- Running circle time as well as reading stories to groups of patients to strengthen social interactions
- Paying attention to detail to patient's behaviors and antecedents of these behaviors
- Following the behavior intervention plan (BIP) under the guidance of BCBA.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Maintenance Coordinator/Property Management Assistant
ReMax Elite
01.2023 - 07.2023
- Assigning/creating new work orders to vendors, closing work orders after reviewing/entering invoices
- Building positive relationships with prospective and current tenants
- Overseeing the timely and successful completion of maintenance request, including assigning appropriate vendors
- Weekly meetings with the broker in charge to discuss the current maintenance pipeline
- Meeting vendors and tenants at properties to discuss detailed repairs
- Creating estimates requests, reviewing and discussing estimates with homeowners
- Answering general questions about lease agreements with tenants and documenting conversations
- Reviewing move out inspections, comparing them to move in inspections in order to determine tenant charges
- Meeting with new vendors to explain business procedures and software (AppFolio and Rentvine).
Front Desk Clerk
MCCS Lejeune New River
04.2022 - 12.2022
- Furnish remarkable client assistance managing calls and working with individuals
- Made reservations, billed daily rates as well as running the night audit
- Completed daily night audit and closed out accounts
- Maintain accountability of monetary cash drawer for cash transactions.
Relocation Assistant/Inspector
Military Housing Office/Pervin Estates
08.2021 - 02.2022
- Managed over 250 military housing units across several installations for military members and their families
- Resolved resident complaints and answered questions, always providing the highest standard of customer service
- Conducted move-in and move-out inspections with tenants to address any damages
- Maintained knowledge of current military housing regulations and procedures, routinely checking for new or updated policies.
Customer Service Representative
Army & Air Force Exchange Service
09.2020 - 08.2021
- Assisted customers with setting appointments, special order requests and arranging merchandise pick-up
- Answered customer telephone calls promptly to avoid on hold wait times
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Handled over 100 customers in a fast-paced setting in coordination with solid team of 6 customer service associates.
Inbound Manager
ITO Moving Company
05.2019 - 08.2020
- Focused on providing exceptional customer service experience via phone and email
- Corresponded with 100 clients via email to track shipments and set delivery dates
- Trained new staff on job duties, company policies and safety procedures
- Heard and responded to complaints from customers, demonstrating patience and understanding, while de-escalating situations
- Handled day to day shipping and receiving, overseeing over 50 household shipments per day
- Conducted research to address shipping errors and packaging mistakes.
Team Leader/ Assistant Store Manager
TJ MAXX
03.2019 - 10.2019
- Partnered with managers to identify and capitalize on sale trends and brand initiatives
- Coached team members in customers service techniques to ensure customer satisfaction
- Implemented new working processes to deliver multiple improvements
- Successfully managed a team of 20 employees, writing weekly schedules, establishing performance and accountability standards.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09.2025
Skills
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
- Reinforcement Procedures
- Natural Environment Training
- Behavior Intervention Plans
- Error Correction Techniques
- Picture Exchange Communication System
City
Midlothian
State
TX
Zip
76065
Training
Retail Assistant – Technical College, Kaiserslautern, Germany (January 2018)
Professional Highlights
- Strong organizational skills with an eye for detail
- Excellent written and verbal communication skills
- Fluent in German and basic Spanish skills
- Able to work in high stress and demanding environment
- Fast learner and able to quickly adapt
- Team player and works well with others
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Limited Working
Timeline
Registered Behavior Technician
ABC Center
10.2023 - 08.2024
Maintenance Coordinator/Property Management Assistant
ReMax Elite
01.2023 - 07.2023
Front Desk Clerk
MCCS Lejeune New River
04.2022 - 12.2022
Relocation Assistant/Inspector
Military Housing Office/Pervin Estates
08.2021 - 02.2022
Customer Service Representative
Army & Air Force Exchange Service
09.2020 - 08.2021
Inbound Manager
ITO Moving Company
05.2019 - 08.2020
Team Leader/ Assistant Store Manager
TJ MAXX
03.2019 - 10.2019
Bachelor of Science - Psychology
University of Phoenix
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