Kelvin Lucio
O'Fallon,IL
Summary
Clerical and customer service professional with strong experience supporting administrative operations in fast-paced settings. Skilled in professional phone etiquette, accurate information handling, and timely issue resolution. Known for organized workflows, clear communication, and dependable support for daily operational needs.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lead Pre-K Teacher
Capital Area Speech & Occupational Therapy
Cedar Park, Texas
02.2026 - 10.2026
- Facilitated preschool classroom routines to enhance integration of speech and occupational therapy.
- Planned play-based lessons to support language, motor, and social development.
- Observed children for developmental needs and adjusted daily activities accordingly.
- Tracked and reported student behavior, participation, and progress to inform therapy staff.
- Communicated with parents about child routines, concerns, and classroom expectations.
- Prepared learning materials for fine motor, sensory, and early literacy activities.
- Recorded daily activities to track student engagement and progress, behaviors, meals, and naps to ensure comprehensive student records.
Registered Behavior Technician
MetroCare
Desoto, TX
09.2025 - 02.2026
- Providing personalized therapy designed to enhance communication, social skills, and daily living capabilities
- Collected and analyzed data to assess client progress and inform treatment adjustments
- Analyzed graphs to identify behavior patterns and trends, facilitating targeted interventions
- Conducting assessments to evaluate preferences and skill levels
- Trained newly recruited staff on operational procedures to ensure consistency in service delivery
Registered Behavior Technician
ABC Center
Duncanville, TX
11.2023 - 09.2025
- Providing one-on-one therapy to teach communication, social skills, and daily living skills
- Executed programs while collecting and analyzing data on patient interactions to inform therapeutic approaches
- Ensuring the safety of patients during sessions at the clinic and playgrounds
- Teaching patients to express themselves either orally or using the Picture Exchange Communication System (PECS)
- Established rapport with patients through engaging activities like coloring and reading, fostering a supportive therapeutic environment
- Leading circle time and reading stories to groups of patients to enhance social interactions
- Monitored and documented patients' behaviors to guide adjustments in treatment strategies
- Implementing the behavior intervention plan (BIP) under the guidance of a BCBA
Maintenance Coordinator/Property Management Assistant
ReMax Elite
Jacksonville, NC
01.2023 - 07.2023
- Assigned and created work orders for vendors, closed work orders after reviewing and entering invoices
- Building positive relationships with prospective and current tenants
- Oversaw timely completion of maintenance requests, assigned appropriate vendors to ensure effective resolution
- Facilitated weekly discussions with the broker in charge to discuss the current maintenance pipeline
- Meeting vendors and tenants at properties to discuss detailed repairs
- Creating estimates requests, reviewing and discussing estimates with homeowners
- Answering general questions about lease agreements with tenants and documenting conversations
- Reviewing move out inspections, comparing them to move in inspections in order to determine tenant charges
- Met with new vendors to explain business procedures and software, facilitating smoother onboarding
Front Desk Clerk
MCCS Lejeune New River
Camp Lejeune, NC
03.2022 - 12.2022
- Provided exceptional client assistance by managing calls and engaging with guests
- Processed reservations, billed daily rates, and conducted night audits to ensure accurate financial reporting
- Completed daily night audit and closed out accounts
- Managed cash drawer operations to maintain transaction accuracy and security
- Verified guest records and updated registration details accurately
- Coordinated room assignments with housekeeping and maintenance staff
- Maintained front desk logs, files, and daily shift reports
Relocation Assistant/Inspector
Military Housing Office/Pervin Estates
Stuttgart
08.2021 - 02.2022
- Managed over 250 military housing units across several installations for military members and their families
- Resolved resident complaints and answered questions, always providing the highest standard of customer service
- Conducted move-in and move-out inspections with tenants to address any damages
- Maintained knowledge of current military housing regulations and procedures, routinely checking for new or updated policies
Education
MBA - Applied Behavior Analysis
Arizona State University
Phoenix, AZ12-2026
Bachelor of Science - Psychology
University of Phoenix
Arizona09-2025
High School Diploma -
Bertha von Suttner
Kaiserslautern, GermanySkills
- Strong organizational skills with an eye for detail
- Fluent in German and basic Spanish skills
- Over 5 years of customer service experience and administrative experience
- Mastery of all Microsoft and Apple programs
- Excellent written and verbal communication skills
- Able to work in a high-stress and demanding environment
- Fast learner with ability to quickly adapt
- Team player and works well with others
Certification
Skill Based Training (SBT) completed March 2025, Registered Behavioral Technician Certificate completed November 2023
Disclaimer
Kelvin Lucio
Timeline
Lead Pre-K Teacher
Capital Area Speech & Occupational Therapy
02.2026 - 10.2026
Registered Behavior Technician
MetroCare
09.2025 - 02.2026
Registered Behavior Technician
ABC Center
11.2023 - 09.2025
Maintenance Coordinator/Property Management Assistant
ReMax Elite
01.2023 - 07.2023
Front Desk Clerk
MCCS Lejeune New River
03.2022 - 12.2022
Relocation Assistant/Inspector
Military Housing Office/Pervin Estates
08.2021 - 02.2022
MBA - Applied Behavior Analysis
Arizona State University
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Bertha von Suttner