Kelvin Masiye
Dallas
Summary
Dedicated professional with a clean driving record and extensive experience at Care 24/7, excelling in time management and customer service. Proven ability to enhance patient comfort and safety while optimizing transportation routes. Recognized for implementing process improvements that significantly reduced delays and fostered strong relationships with clients.
Overview
2
2
years of professional experience
Work History
Handicap Driver
Care 24/7
Dallas, TX
08.2024 - 06.2026
- Safely transported patients to medical appointments and home care services.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Assisted in scheduling transportation routes to optimize efficiency.
- Communicated effectively with healthcare staff to coordinate patient needs.
- Monitored vehicle performance and reported maintenance issues promptly.
- Provided compassionate support to patients during transport, ensuring comfort and safety.
- Trained new drivers on operational protocols and best practices for patient care.
- Implemented process improvements that enhanced service delivery and reduced delays.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Elderly Caregiver
All Hands on Care
Plano, TX
07.2024 - 02.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions and reported changes to healthcare professionals.
- Provided companionship, enhancing emotional well-being and social interaction.
- Maintained cleanliness of living areas, promoting hygiene and safety standards.
- Administered medications as prescribed, ensuring adherence to care plans.
- Coordinated transportation for appointments, facilitating access to necessary services.
- Documented client progress and activities, supporting personalized care strategies.
- Collaborated with family members to develop tailored care approaches, enhancing overall support systems.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Education
Plumbing -
Bulawayo Polytechnic
Bulawayo Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Driving in adverse conditions
- Heavy lifting
- Passenger assistance
Timeline
Handicap Driver
Care 24/7
08.2024 - 06.2026
Elderly Caregiver
All Hands on Care
07.2024 - 02.2026
Plumbing -
Bulawayo Polytechnic