Kelvin McKoin
Las Vegas,NV
Summary
Oversee well-organized and efficient Workforce operations by balancing organizational targets with compliance and data driven demands. Focused on maximizing resource utilization and enhancing performance. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Workforce Management Supervisor
Resorts World Las Vegas
03.2023 - Current
- Improved workforce efficiency by implementing strategic scheduling and forecasting techniques.
- Managed employee performance reviews for increased productivity and growth opportunities.
- Ensured compliance with company policies, labor laws, and industry regulations through diligent oversight and documentation.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts when necessary.
- Introduced process improvements to reduce operational costs, streamline workflows, and increase overall effectiveness.
Workforce Management Specialist
Resorts World Las Vegas
04.2021 - 03.2023
- Performed ad hoc reporting to improve overall performance and enable strong distribution of business
- Optimized schedules, forecasts and other tools to present to management
- Provided training on dashboard and package development to team members and management
- Managed real-time inbound call traffic across multiple departments.
CLT Operations
Zappos
03.2015 - 06.2020
- Experienced in handling confidential material/Sensitive Security Information
- Proficiency in Adobe, Word, Excel, Quicken, Photoshop, Powerpoint, Kronos, Quip and Jira.
Education
Some College (No Degree) - Registered Nurse
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Western High School
Las Vegas, NVSkills
- Decision Making
- Project Management
- Recruitment and Selection
- Team Leadership
- Strategic Thinking
- Performance Management
- Adaptability and Flexibility
- Onboarding, Training, and Development
- Data and Trends Analysis
- Emotional Intelligence
Timeline
Workforce Management Supervisor
Resorts World Las Vegas
03.2023 - Current
Workforce Management Specialist
Resorts World Las Vegas
04.2021 - 03.2023
CLT Operations
Zappos
03.2015 - 06.2020
Some College (No Degree) - Registered Nurse
College of Southern Nevada
High School Diploma -
Western High School
Similar Profiles
Dereck MobleyDereck Mobley
Lounge Manager at Resorts World Las VegasLounge Manager at Resorts World Las Vegas
Christian WrightChristian Wright
Security Professional at Resorts World Las VegasSecurity Professional at Resorts World Las Vegas
Dustin HanorDustin Hanor
Assistant Security Manager at Resorts World Las VegasAssistant Security Manager at Resorts World Las Vegas