Kelvin Norwood Jr
Fuquay-Varina,NC
Summary
Seasoned Navy Information Systems Technician with a proven track record of providing critical technical support and enhancing operational efficiency. Successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in high stress environments and well-versed in adapting to the latest updates. Seeking to leverage my experience in troubleshooting and maintaining mission-critical systems to contribute as an IT Help Desk Technician.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Propane Delivery Driver
K.B. Johnson Oil & Gas
09.2024 - Current
- Safely and efficiently delivered propane to residential, commercial, and industrial customers, adhering to all local, state, and federal safety regulations.
- Conducted pre-trip vehicle inspections and routine maintenance to ensure safe and reliable operation of delivery vehicles.
- Provided exceptional customer service by addressing inquiries, troubleshooting issues, and offering propane usage tips to customers.
- Monitored and maintained inventory levels, coordinating with the dispatcher to ensure timely deliveries and optimal route planning.
- Followed all safety procedures and proper handling protocols for hazardous materials during propane loading, transport, and offloading.
- Assisted in training new drivers on safe propane delivery practices, vehicle operation, and customer service standards.
- Demonstrated strong knowledge of propane safety and emergency response protocols, minimizing risks during deliveries.
Information Systems Technician
United States Navy, USN
02.2009 - 09.2023
- Increased operational readiness by effectively resolving over 3,200 IT incidents and service requests monthly, ensuring seamless communication and data access for military personnel
- Reduced system downtime by 30% through proactive monitoring and immediate response to network and equipment issues, enabling uninterrupted mission-critical operations
- Streamlined IT support processes, resulting in a 20% decrease in average response and resolution times for help desk tickets
- Managed a team of 11 junior technicians, providing mentorship and training that improved their technical proficiency and increased the department's overall efficiency
- Implemented cybersecurity protocols and conducted routine security audits, resulting in a 15% reduction in security vulnerabilities and safeguarding sensitive information
- Led the deployment of 465 new computer systems and ensured seamless data migration during shipboard upgrades, minimizing disruption to daily operations
- Collaborated with cross-functional teams to troubleshoot complex network connectivity issues, establishing a reputation for solving the most challenging technical problems
- Maintained an accurate inventory of IT assets and equipment, reducing waste by optimizing resource allocation and saving the Navy $95,000 dollars annually
- Delivered training sessions to shipboard personnel, enhancing their IT knowledge and reducing the frequency of basic support requests
- Maintained documentation of all IT procedures and configurations, resulting in improved troubleshooting accuracy and knowledge transfer among team members.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Adelphi, MDCDL Class A
The CDL School Troops Into Transportation
Columbus, GA03.2024
Information Security Analyst -
ACI Learning
Centennial, CO02.2023
Skills
- Production Work
- Technical Support and Assistance
- Networking Issues
- Network Administration
- Hardware and Software Maintenance
- VMware and Oracle (VM)
- Troubleshooting
- Proficient in Microsoft Excel, Word, and PowerPoint
- Analytical
- Customer Service
Certification
- Commercial Driver's License Class A
- Command Financial Specialist, Navy Enlisted Classification (NEC) 3454
- Computer Operator, Virginia Department of Labor
- Security+, CompTIA
- A+, CompTIA
Accomplishments
- Employee of the Year, United States Navy, 2019
- Employee of the Quarter, United States Navy, 1st Quarter 2019
- Promotion to Senior Information Systems Technician, United States Navy, 2017
- Employee of the Quarter, United States Navy, 3rd Quarter 2015
- Received a Navy Early Promote rating, the highest possible evaluation score, for outstanding
performance and leadership skills, resulting in increased responsibilities within a highly demanding
and dynamic work environment. 2010, 2011, 2015, 2016, 2019
Additional Information
- Top Secret Clearance
Timeline
Propane Delivery Driver
K.B. Johnson Oil & Gas
09.2024 - Current
Information Systems Technician
United States Navy, USN
02.2009 - 09.2023
- Commercial Driver's License Class A
- Command Financial Specialist, Navy Enlisted Classification (NEC) 3454
- Computer Operator, Virginia Department of Labor
- Security+, CompTIA
- A+, CompTIA
Bachelor of Science - Psychology
University of Maryland Global Campus
CDL Class A
The CDL School Troops Into Transportation
Information Security Analyst -
ACI Learning
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