Kelvin Osimetha
Buford,GA
Overview
7
7
years of professional experience
Work History
Manager
VIDMA CARE MISSION
Cumming, GA
11.2022 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Created training modules and documentation to train staff.
- Entered time and attendance logs in preparation for payroll.
Service Manager
Care4less Limited
Birmingham, United Kingdom
02.2019 - 10.2022
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Monitored employee performance through key metrics analysis.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Performed root cause analysis on recurring problems encountered by customers.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Guided department employees on changes from management.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
Bachelor of Science - Social Sciences
University of Benin
Edo State, Nigeria10.1998
MBA - Business Administration And Management
Hanze University of Applied Science
Groningen, NetherlandsSkills
- Business Development
- Operations Management
- Strategic Planning
- Business Administration
- Staff Development
- Business Planning
- Policy Implementation
- Policy and Procedure Development
- Team Leadership
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Manager
VIDMA CARE MISSION
11.2022 - Current
Service Manager
Care4less Limited
02.2019 - 10.2022
Bachelor of Science - Social Sciences
University of Benin
MBA - Business Administration And Management
Hanze University of Applied Science
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