Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelvin Owusu

Smyrna

Summary

Customer-centric professional dedicated to ensuring customer success and fostering effective team collaboration. Expert in relationship management, problem-solving, and communication. Adaptable to changing needs and consistently achieves results. Recognized for reliability and a proactive approach in achieving goals.

Overview

2025
2025
years of professional experience

Work History

Customer Success Associate

Walmart
  • Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
  • Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Associate

Floor & Decor
11.2016 - 12.2019
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Robotic Technician

Amazon
01.2023 - Current


  • Assisted in the design and installation of new robotic systems, ensuring seamless integration into existing workflows.
  • Streamlined operational processes through the effective utilization of advanced robotics technology.
  • Spearheaded cross-functional projects, fostering collaboration between technicians, engineers, and operations teams.
  • Improved overall system performance through the implementation of software updates and hardware upgrades.

Education

Associate of Science - Computer Science

Nashville State Community College
Nashville, TN
05-2018

Skills

  • Collaborative Relationship Development
  • Revenue Enhancement Approaches
  • Analytical Problem-Solving
  • Code Writing Expertise
  • Advanced Sales Techniques
  • Computer proficiency

Languages

English
Native or Bilingual

Timeline

Robotic Technician

Amazon
01.2023 - Current

Sales Associate

Floor & Decor
11.2016 - 12.2019

Customer Success Associate

Walmart

Associate of Science - Computer Science

Nashville State Community College

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Kelvin Owusu