Kelvin Owusu
Smyrna
Summary
Customer-centric professional dedicated to ensuring customer success and fostering effective team collaboration. Expert in relationship management, problem-solving, and communication. Adaptable to changing needs and consistently achieves results. Recognized for reliability and a proactive approach in achieving goals.
Overview
2025
2025
years of professional experience
Work History
Customer Success Associate
Walmart
Antioch, TN
- Provided expert advice to customers regarding product features, usage, and best practices, enhancing their overall experience with the company.
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Floor & Decor
5330 Cane Ridge Rd Antioch, TN 37013
11.2016 - 12.2019
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Robotic Technician
Amazon
Nashville, TN
01.2023 - Current
- Assisted in the design and installation of new robotic systems, ensuring seamless integration into existing workflows.
- Streamlined operational processes through the effective utilization of advanced robotics technology.
- Spearheaded cross-functional projects, fostering collaboration between technicians, engineers, and operations teams.
- Improved overall system performance through the implementation of software updates and hardware upgrades.
Education
Associate of Science - Computer Science
Nashville State Community College
Nashville, TN05-2018
Skills
- Collaborative Relationship Development
- Revenue Enhancement Approaches
- Analytical Problem-Solving
- Code Writing Expertise
- Advanced Sales Techniques
- Computer proficiency
Languages
English
Native or Bilingual
Timeline
Robotic Technician
Amazon
01.2023 - Current
Sales Associate
Floor & Decor
11.2016 - 12.2019
Customer Success Associate
Walmart
Associate of Science - Computer Science
Nashville State Community College