Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Pabon

Merrick,NY

Summary

Dynamic and results-oriented professional with extensive experience in project management, field operations, and regional management within the smarthome installations industry. Proven track record of successfully leading teams, optimizing processes, and delivering high-quality installations. Seeking a challenging role as a Field Project Manager, Field Operations Manager, or Regional Operations Manager where I can utilize my skills and expertise to drive operational excellence and exceed organizational goals.

Overview

3
3
years of professional experience

Work History

Regional Operations Manager

SmartRent
New York, New York
09.2023 - Current
  • Directed and managed regional operations for smart home installations, overseeing multiple project teams and ensuring alignment with corporate goals.
  • Developed, planned, and maintained short and long term company goals.
  • Organized events such as conferences or workshops aimed at improving operational practices in the region.
  • Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Provided technical guidance on the implementation of new systems and technologies in the region.
  • Established budgets, monitored expenses, and tracked investments in the region's operations team.
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Developed training programs designed to enhance employee knowledge of operational processes and procedures.
  • Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Field Operations Manager

Smart Rent
New York, New York
01.2022 - 09.2023
  • Directed field operations activities, including technician scheduling, equipment procurement, inventory management, and logistics coordination.
  • Developed and implemented standardized procedures for installation, maintenance, and troubleshooting to ensure consistency and quality across all projects.
  • Provided leadership and guidance to Field Project Managers, conducting training sessions and performance evaluations to enhance team productivity and skills.
  • Established relationships with vendors and suppliers to negotiate terms and improve working relations.
  • Monitored key performance indicators (KPIs) to track operational performance and identify areas of improvement, implementing corrective actions as needed.
  • Collaborated with cross-functional teams to resolve technical issues, optimize processes, and drive continuous improvement.

Field Project Manager

SmartRent
New York, New York
08.2021 - 12.2021
  • Lead and managed all aspects of smart home installation projects, including planning, scheduling, budgeting, and execution.
  • Oversaw project teams to ensure timely completion of installations while maintaining quality standards and adhering to safety regulations.
  • Collaborated with clients to understand project requirements and expectations, and provide regular updates on project status and milestones.
  • Implemented efficient process and workflows to streamline operations and improve project delivery.
  • Conducted regular assessments of project status and quality, while addressing any issues and concerns to ensure customer satisfaction.
  • Managed project budgets and resources effectively to achieve cost savings and maximize profitability

Education

Some College (No Degree) - Urban And Regional Development

University of Arizona
Tucson, AZ

Skills

  • Standard Operating Procedures
  • Key Performance Indicators
  • Inventory Monitoring
  • Outstanding communication skills
  • Strategic Planning
  • Operational Efficiency
  • Expense Tracking
  • Work flow planning
  • Project Planning
  • Project Management
  • Quality assurance and control
  • Project scope analysis
  • Attention to Detail
  • Quality Assurance

Timeline

Regional Operations Manager

SmartRent
09.2023 - Current

Field Operations Manager

Smart Rent
01.2022 - 09.2023

Field Project Manager

SmartRent
08.2021 - 12.2021

Some College (No Degree) - Urban And Regional Development

University of Arizona

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Kelvin Pabon