Kelvin Pabon
Bradenton,FL
Summary
Dynamic and results-driven Operations Manager with extensive experience overseeing large-scale projects, managing multi-location teams, and ensuring client satisfaction. Proven ability to oversee projects from inception to completion, drive efficiency, and maintain high-quality standards. Demonstrated expertise in project management, client relations, budgeting, and team leadership. Adept at working in high-pressure environments, implementing solutions, and improving operational performance across diverse regions.
Overview
4
4
years of professional experience
Work History
Regional Operations Manager
SmartRent
Bradenton, FL
09.2023 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Field Operations Manager
SmartRent
New York, NY
01.2022 - 09.2023
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Implemented and maintained high standards of quality in all areas.
- Collaborated with cross-functional teams to identify areas of improvement, driving continuous process enhancements.
Field Installation Manager
SmartRent
New York, NY
08.2021 - 12.2021
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Communicated effectively with stakeholders, maintaining transparency throughout the project lifecycle.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
University of Arizona
Skills
Project Management: Expertise in managing large-scale projects from start to finish, overseeing schedules, budgets, and client relationships
Team Leadership: Strong ability to lead cross-functional teams, providing guidance, mentorship, and ensuring optimal performance
Client Relations: Proven track record of fostering positive relationships with clients, stakeholders, and contractors to ensure satisfaction
Quality Assurance: Strong focus on quality control, ensuring compliance with company standards, industry regulations, and client requirements
Budget Management: Skilled in overseeing and managing project budgets, expenses, and travel expenditures Operational Planning: Expertise in scheduling, resource allocation, and operational efficiency, ensuring project timelines are met
Multi-Region Coordination: Experience managing projects and teams across diverse geographic locations, ensuring effective operations in all areas
Timeline
Regional Operations Manager
SmartRent
09.2023 - Current
Field Operations Manager
SmartRent
01.2022 - 09.2023
Field Installation Manager
SmartRent
08.2021 - 12.2021
University of Arizona