Kelvin Richardson
Clarksdale,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Medical Systems Technician
Novasyte – Iqvia
09.2022 - Current
- Travel to hospitals throughout the United States organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products
- Set-up and organization of equipment and workstations
- Conduct routine checks and records data from product tests after installation and configuration
- Manage travel schedules and work assignments remotely.
Senior Service Representative
LabCorp
11.2020 - 02.2022
- Act as an immediate supervisor and floater for the logistics team providing as needed coverage for various routes
- Provide on route training for new couriers/drivers
- Assist with dispatch and pickups when needed
- Load all necessary suppliers needed for the daily pickups
- Complete daily pick-up schedule in a timely manner
- Deliver all daily picks to your branch at the end of your shift
- Handle all specimens and lab samples in safe and efficient manner
- Safely operate company vehicle and obey all traffic laws
- Utilize handheld electronic device to manage daily picks up
- Work directly with dispatcher for additional pick-ups as needed.
Territory Representative
Ecolab
03.2019 - 08.2020
- Manage customers by traveling by company car to four states in the food retail sector and was responsible for the following: growing sales and retaining existing customers by providing service excellence, gaining new sales through new products and new customers, and providing customers training on food safety and sanitation through high quality surveys and audits
- Performed plumbing and electrical repairs on industrial ware wash machine in restaurant settings.
Service Associates, Stryker Sustainability
01.2016 - 03.2019
- Work independently by traveling to several healthcare facilities in a hundred-mile radius
- Collect, ship and track instruments used in operating room procedures and other equipment that are used in healthcare facilities for reprocessing
- Ship and receive equipment and supplies
- Communicate work assignments, training and other functions on a laptop
- Perform other duties assigned daily.
Field Service Representative
Hill-Rom
08.2009 - 05.2015
- Perform multiple functions related to product readiness for patient utilization on a wide range of Hill-Rom rental and customer owned product
- Provide 7/24 delivery, removal, and service support for products in service centers and customer accounts
- Engage in field and warehouse activities such as bed decontamination and product cleaning
- Assist with equipment transfers to other service centers
- Assist in maintaining an accurate on-site inventory
- Follow Standard Operating Procedures and comply with the standards for Continuous Improvement
- Delivers and removes products as well as completes functional checks
- Coordinate parts ordering/shipping
- Conducts technical in-service to customers
- Uses test equipment for products assigned
- Uses manufacturers' service manuals and documentation to provide initial troubleshooting and/or minor repairs
- Trained and able to perform minor repairs on products
- These include (Pre-Installation and Preventive Maintenance, Routine Maintenance (RM’s) component replacement and minor cosmetic repairs
- Dedicated to providing excellent customer service
- Develops and maintains good relationships with various levels of internal and external customers.
Hospital Service Representative
Universal Hospital Services
08.2008 - 08.2009
- Provide medical equipment to patients in a hospital
- Inventory and repair damaged equipment
- Conduct cycle count and inventory of medical equipment.
Chemical Operations Specialist
United States Army
10.1990 - 10.1994
- Instructing U.S
- Army and civilian persons in the proper use of biological and chemical agents and perform decontamination procedures on personnel and equipment.
Education
Bachelor's - Operations Management
Remington College
Memphis, TNAS - Information Technology
Remington College
Memphis, TNSkills
- System Upgrades
- Attention to Detail
- Product Support
- Critical thinking
- Time management
- Scheduling
- Customer Training
- Adaptability
- Problem-solving
- Territory expansion
- Installation Coordination
- Field operations
- Mechanical aptitude
- Customer service
Additional Information
I live close to Memphis, TN
Timeline
Medical Systems Technician
Novasyte – Iqvia
09.2022 - Current
Senior Service Representative
LabCorp
11.2020 - 02.2022
Territory Representative
Ecolab
03.2019 - 08.2020
Service Associates, Stryker Sustainability
01.2016 - 03.2019
Field Service Representative
Hill-Rom
08.2009 - 05.2015
Hospital Service Representative
Universal Hospital Services
08.2008 - 08.2009
Chemical Operations Specialist
United States Army
10.1990 - 10.1994
Bachelor's - Operations Management
Remington College
AS - Information Technology
Remington College
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