Kelvin Sanchez Gutierrez
Washington,DC
Summary
Dependable Food Runner successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Food Runner
Yara at Marroitt
03.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Barback/Foodrunner
Jack Rose Dining Saloon
09.2021 - 07.2024
- Communicate with servers, customers, Host, Kitchen staff and Bartenders
- Transport dishes, silverware and glassware to tables
- Clear dirty dishes, silverware and glassware to dishwasher and reset tables
- Polish silverware and glassware
- Refill beverages for guests
- Monitor bar and restock beverages and ice as needed
- Run food and drinks to guest
- Throw trash out
- Help stock up on beverages
- Assist bartenders
- Assist servers
- Clean tables when opening and closing
- Help shut down bar
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Food Runner
The Imperial DC
06.2021 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Cleanliness standards
- Food Running
- Order Accuracy
- Table Bussing
- Guest Seating
- Table Setting
- Team Player
- Warm and Friendly
- Adaptable and Flexible
Certificationsandskills
- Osha 10 - Construction
- Microsoft Office Specialist - certified
- Nccer - Safety construction
Certification
- Driver's License
- Learn2Serve Food Handler Certificate
- Osha 10 Construction
- Nccer
Languages
Spanish
Professional Working
Timeline
Server/Food Runner
Yara at Marroitt
03.2024 - 07.2024
Barback/Foodrunner
Jack Rose Dining Saloon
09.2021 - 07.2024
Food Runner
The Imperial DC
06.2021 - 05.2024
High School Diploma -
Springbrook High School
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