Kelvin Sanford
Supervisor
San Antonio,TX
Summary
Motivated, professional with extensive experience in team leadership, possessing exceptional communication and problem-solving skills. Demonstrated ability to build relationships and inspire team members, resulting in the development of successful teams and individual teammates. Highly regarded by peers for a strong work ethic and reliability in helping teams achieve their goals. Seeking an opportunity to leverage excellent communication, interpersonal, and organizational skills to effectively complete tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
GlowTouch
11.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
User Support | TaskUs
02.2022 - 10.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Frontline Member Associate
User Support | TaskUs, US
03.2018 - 02.2022
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
- Contributed to increase in sales by promoting membership benefits and highlighting additional products or services.
- Developed rapport with members through genuine conversations, earning their trust as reliable resource for their needs.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within role.
- Demonstrated strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
Member Relations Agent | Trainer
Transcom North America, US
06.2012 - 03.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
Education
High School Diploma -
High Tower High School
Missouri City, TX06.2006
Skills
- Employee Motivation
- Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments
- Dedicated professional with proven performance in management, leadership and communication
- Monitored Team Metrics (Quality, Schedule Adherence, Compliance, Call Handle Times, and Detail-oriented in problem-solving and planning
- Ready to make an immediate contribution to your organization
- Staff Management & Motivation
Certification
- HIPAA and PII Certification
- Team Lead Academy Certification
- Information Security Awareness Certification 2023
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 12 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offQuote
"The leader works in the open and the boss in covert. The leader leads, the boss drives."
Teddy Roosevelt
Languages
English
Bilingual or Proficient (C2)
Timeline
Supervisor
GlowTouch
11.2023 - Current
Team Leader
User Support | TaskUs
02.2022 - 10.2023
Frontline Member Associate
User Support | TaskUs, US
03.2018 - 02.2022
Member Relations Agent | Trainer
Transcom North America, US
06.2012 - 03.2018
High School Diploma -
High Tower High School
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