Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelvin Sims

Kannapolis,NC

Summary

Strategic and results-oriented healthcare leader with extensive experience in virtual health operations, team leadership, and digital transformation. Proven ability to translate market strategies into actionable virtual health initiatives, optimize workflows, and drive performance improvements. Adept at cross-functional collaboration, stakeholder engagement, and program oversight to support enterprise-wide virtual health goals.

Overview

5
5
years of professional experience

Work History

MyChart Virtual Support Supervisor

Atrium Health
09.2024 - Current
  • Implemented Video Verification across regions, enhancing patient security and streamlining workflows.
  • Led 2FA rollout and training programs, promoting digital security and team proficiency.
  • Optimized scheduling and task delegation to improve team efficiency and engagement.
  • Centralized virtual support resources and developed CRM tools to enhance consistency and knowledge sharing.
  • Boosted Medallia satisfaction scores by over 5% through service enhancements and coaching.
  • Supported enterprise virtual health strategy by aligning team operations with market goals.

Program Director

Bethel Enrichment Center
08.2022 - 11.2024
  • Directed strategic planning, budgeting, and stakeholder engagement for community programs.
  • Led fundraising and grant-writing efforts to support program growth.
  • Oversaw program implementation aligned with organizational goals.

PRN Concierge

Atrium Health
03.2024 - 09.2024
  • Delivered HIPAA-compliant patient support via calls and chats.
  • Scheduled appointments across specialties and verified insurance.
  • Provided technical support for MyAtrium and coordinated care with clinical teams.
  • Contributed to virtual health service delivery and patient experience improvement.

Core Processing Clerk

NAPA Auto Parts
06.2022 - 08.2022
  • Managed shipping/receiving operations and maintained inventory records.
  • Ensured accurate documentation and secure packaging of core parts.

Sort Manager

FedEx Ground
03.2020 - 06.2022
  • Supervised 300+ employees and led safety initiatives.
  • Directed Last Mile Optimization Project, improving delivery efficiency.
  • Conducted monthly training to enhance operational performance.

Education

Bachelor of Science - Economics

University of North Carolina At Greensboro
Greensboro, NC
12-2013

Skills

  • Virtual Health Strategy
  • Workflow Optimization
  • Team Leadership
  • Project Management
  • HIPAA Compliance
  • Stakeholder Engagement

Timeline

MyChart Virtual Support Supervisor

Atrium Health
09.2024 - Current

PRN Concierge

Atrium Health
03.2024 - 09.2024

Program Director

Bethel Enrichment Center
08.2022 - 11.2024

Core Processing Clerk

NAPA Auto Parts
06.2022 - 08.2022

Sort Manager

FedEx Ground
03.2020 - 06.2022

Bachelor of Science - Economics

University of North Carolina At Greensboro

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