Kelvin Solis
Orlando
Summary
Proven track record in enhancing customer satisfaction and streamlining guest services at Orlando Health, demonstrating exceptional customer service and computer skills. Achieved consistent monthly sales targets at Five Below by leveraging guest relations and financial transaction expertise. Skilled in emergency response and detail-oriented practices, significantly improving operational efficiency and guest experience.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Orlando Health
04.2024 - Current
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Facilitated and coordinated transportation services for guests.
Stocker
Target
10.2023 - 04.2024
- Answered customer questions and provided detailed product information.
- Followed orders precisely for correct items, sizes and quantities.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Performed inventory control, such as counting, and stocking merchandise.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Sales Associate
Five Below
04.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL12-2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest orientation
- Guest relations
- Issue resolution
- Financial transactions
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Basic Life Support Certification (BLS)
- Psychological First Aid certification
- Domestic Violence Advocacy Training
- Sexual Violence Advocacy
- Skills for Psychological Recovery Certification
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Orlando Health
04.2024 - Current
Stocker
Target
10.2023 - 04.2024
Sales Associate
Five Below
04.2022 - 11.2023
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Basic Life Support Certification (BLS)
- Psychological First Aid certification
- Domestic Violence Advocacy Training
- Sexual Violence Advocacy
- Skills for Psychological Recovery Certification
Associate of Arts - Psychology
Valencia College
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