Kelvin Sur
Kapaau,HI
Summary
Focused Leader/Supervisor successful at multi-tasking and delivering effective friendly service to all customers. Customer service and customer satisfaction are top priorities. Driven problem solver eager to constantly learn and develop within the industry.
Overview
25
25
years of professional experience
Work History
Carpenter
Self Employed Skilled Labor
Hawi, Hawaii
02.2021 - Current
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Read and interpreted blueprints to follow specifications of projects.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Assembled and installed furniture and cabinetry.
- Operated forklifts and other heavy equipment.
Dinner Lead/Supervisor
Waikoloa Beach Marriott
05.2019 - 12.2019
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize work-flows to meet any daily demand
- Maintains clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Provides supportive link between external customers and internal operations
- Orders products needed for daily operations of the dinner outlet as well as banquets
- Maintains compliance with company policies, objectives and communication goals
Banquet Lead Cook 1
Mauna Lani Bay Hotel & Bungalows
12.2019 - 02.2021
- Supervised lower ranked cooks to ensure that banquet food was prepped and cook according to standardized recipes.
- Inventoried and maintained food supplies to stay within monthly budget and ensure we are stocked enough incase of pop-up events.
- Created spreadsheets on excel and Google docs to breakdown food cost and quick order guides.
- Works closely with Banquet Executive Chef and Catering team in helping to plan menus for groups in excess of 1200 people.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Banquet Server
Mauna Kea Beach Hotel
10 2018 - 05.2019
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Monitored guests for intoxication and immediately reported concerns to management
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Banquet Manager
Mauna Lani Bay Hotel & Bungalows
01.2016 - 10.2018
- Organized and executed largest catering function in hotel's history at 1450 attendees
- Handles payroll and scheduling for 35 team members while managing multiple events
- Coaches team members for peak performance
- Ensures personable service to all customers creating loyalty and positive relationships
- Works with team members on developing SOP's to ensure accountability
- Effectively listens to guest concerns to exceed customer expectations
- Works closely with chefs to provide tasty options for guests with food allergies or intolerance's
- Ensures adequate stock of operating supplies
- Works closely with wedding manager to events are executed standard
- Comes up with creative ideas to decorate events with limited resources
- Achieved $3.3 million in revenue exceeding budget in 2017
Food and Beverage Administrative Assistant
Mauna Lani Bay Hotel & Bungalows
04.2015 - 01.2016
- Coordinated efforts of 40 plus team members engaged in food service. Handled attendance and payroll for the culinary and stewarding departments. Formatted menus for all outlets on property
- Filled out and processed purchase orders ensuring coding was correct for each outlet that need supplies
- Helped supervise outlets when managers where running thin, ensuring daily operations ran smoothly on FOH side while working closely with BOH for guest satisfaction
- Coordinated Evening in Paradise with Hawaii Island United Way. Helped in creating Chef invite letter, making calls to Chefs and restaurants to check-in and remind them of the upcomming event. and ensure Chefs had supplies and power needs that they were requesting
Cook II
Mauna Lani Bay Hotel & Bungalows
07.2006 - 04.2015
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Ordered and received products and supplies to stock kitchen areas
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Worked closely with Chefs to further develop and hone my skills in the kitchen
- Often led lunch outlet when Chefs were not present. Doing 400 plus lunch covers a day during peak season
Cook III
Mauna Lani Bay Hotel & Bungalows
06.2004 - 07.2006
Pantry II
Mauna Lani Bay Hotel & Bungalows
08.2003 - 06.2004
Cook IV
Mauna Lani Bay Hotel & Bungalows
11.2000 - 08.2003
Kitchen Utility
Mauna Lani Bay Hotel & Bungalows
01.2000 - 11.2000
Education
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HISkills
- Prioritizing
- Team leadership
- Critical thinking
- Strong work ethic
- Client relations
- Attention to detail
- Quick learner
- Adaptability
- Problem-solving
- Forecasting and planning
- Forklift operation
- Excellent judgment
- Time management
- Strong computer knowledge
- Committed team player
- Sense of urgency
Timeline
Carpenter
Self Employed Skilled Labor
02.2021 - Current
Banquet Lead Cook 1
Mauna Lani Bay Hotel & Bungalows
12.2019 - 02.2021
Dinner Lead/Supervisor
Waikoloa Beach Marriott
05.2019 - 12.2019
Banquet Manager
Mauna Lani Bay Hotel & Bungalows
01.2016 - 10.2018
Food and Beverage Administrative Assistant
Mauna Lani Bay Hotel & Bungalows
04.2015 - 01.2016
Cook II
Mauna Lani Bay Hotel & Bungalows
07.2006 - 04.2015
Cook III
Mauna Lani Bay Hotel & Bungalows
06.2004 - 07.2006
Pantry II
Mauna Lani Bay Hotel & Bungalows
08.2003 - 06.2004
Cook IV
Mauna Lani Bay Hotel & Bungalows
11.2000 - 08.2003
Kitchen Utility
Mauna Lani Bay Hotel & Bungalows
01.2000 - 11.2000
Banquet Server
Mauna Kea Beach Hotel
10 2018 - 05.2019
High School Diploma -
Admiral Arthur W Radford High School