KELVIN TENDONGKENG
Louisville,KY
Summary
Proven track record in enhancing customer satisfaction and retention at Digital Room through expert complaint resolution and active listening, a testament to my consultative sales acumen and information security prowess. Excelled in data entry, boosting team productivity by implementing innovative process improvements.
Overview
1824
1824
years of professional experience
Work History
Customer Service Representative
Digital Room
02.2024 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry Clerk/Customer Service Representative
MS Companies
03.2021 - 04.2023
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
Quality Control Inspector
MARY HEALTH OF AFRICA
Louisville, CO
07.201 - 06.202
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Aided in the development of comprehensive quality control training materials, leading to improved inspector competency and effectiveness.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
Education
Bachelor of Arts - IT
University of Yaounde
12.2017
Skills
- Complaint resolution
- Information Security
- Consultative Sales
- Account updating
- Scheduling
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Data Collection
Timeline
Customer Service Representative
Digital Room
02.2024 - 06.2024
Data Entry Clerk/Customer Service Representative
MS Companies
03.2021 - 04.2023
Bachelor of Arts - IT
University of Yaounde
Quality Control Inspector
MARY HEALTH OF AFRICA
07.201 - 06.202
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