Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelvin Thomas-Edebe

Watauga,TX

Summary

Experienced store manager with a high-energy approach to retail operations. Known for setting and enforcing consistent standards to ensure staff satisfaction and meet performance targets. Skilled in building dynamic relationships, with an organized nature and sound judgment that focuses on maximizing team efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager - Storage & Facilities Supv.

Whisk & Bowl
08.2024 - Current
  • Supervise shift operations, team performance, and schedule execution across departments.
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Created and implemented SOPs for storage operations, improving task efficiency and inventory access.
  • Monitored labor hours and adjusted in real time to meet changing customer flow and staffing needs.
  • Verified inventory counts while remaining within monthly tolerance levels and compiled financial data in compliance with budget
  • Led team adherence to operational standards and conducted policy enforcement to ensure consistent service delivery.

General Manager, Internship Instructor

White Rhino Coffee
05.2023 - 07.2024
  • Oversaw full-store operations, including scheduling, hiring, inventory, and budget oversight.
  • Generated weekly KPI reports analyzing labor efficiency (SPLH), sales goals, and waste reduction.
  • Partnered with community stakeholders (e.g., Chamber of Commerce, Forney ISD) to drive foot traffic and community engagement.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

Coffee Shop General Manager

Firehouse GastroPark
08.2019 - 01.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and implemented strategies to increase sales and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and initiated social media campaigns to drive community awareness and foot traffic
  • Created store menu items and staple menu options that remain in use today
  • Partnered with local businesses to garner community engagement with Downtown Grand Prairie commerce

Call Center Representative

Dialogue Direct
04.2018 - 07.2019
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Investigated and resolved accounting, service and delivery concerns.

Education

High School Diploma -

Groveton JH/HS
Groveton, TX
06-2014

Skills

  • Workforce planning
  • Regular KPI analysis
  • SOP creation and adherence
  • Team leadership & staff training
  • Inventory and supply chain coordination
  • Microsoft Office proficiency
  • Analytical financial skills
  • Organizational skills
  • Real-time Troubleshooting

Certification

ServSafe Food Manager Certification

#: 26544027

Timeline

Assistant Store Manager - Storage & Facilities Supv.

Whisk & Bowl
08.2024 - Current

General Manager, Internship Instructor

White Rhino Coffee
05.2023 - 07.2024

Coffee Shop General Manager

Firehouse GastroPark
08.2019 - 01.2023

Call Center Representative

Dialogue Direct
04.2018 - 07.2019

High School Diploma -

Groveton JH/HS

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