Kelvin Thornton
Ellenwood,GA
Summary
Track record of consistently growing sales and improving operations Able to recognize opportunities for growth and then implement strategic plans to capitalize on those opportunities Focus on taking care of customers, employees and ownership to achieve organization’s short/long-term goals and objectives. Proven ability to develop strong community ties through innovative customer events and public relations programs.
Overview
20
20
years of professional experience
Work History
District Manager
Burger King
Atlanta, GA
01.2020 - Current
- Designed sales and service strategies to improve revenue and retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Worked with cross-functional teams to develop thoughtful product positioning strategies.
- Monitored progress by establishing plans, budgets and measuring results.
- Tracked monthly sales to generate reports for business development planning.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Cultivated positive rapport with associates and team leadership.
General Manager
MARCO'S PIZZA/GSI Covington LLC
Atlanta, GA
12.2018 - 01.2020
- Oversee all unit operations
- Manage team of 22 members, with sales averaging $17-20K weekly
- Ordering, reading P&L’s, Food orders
- Implement Local Store Marketing programs for schools/business
- Review daily, weekly/monthly inventory counting as a means to control food costs, payroll, and loss prevention
- Coach and assess crew members to ensure the restaurant was conducive for team work and a safe place to work
- Ensure guests experience & excellent customer service
- Train crew members on company policies and procedures on product and restaurant standards
Multi-Unit Operation Manager
BURGER KING/GPS HOSPITALITY
Atlanta, GA
08.2011 - 12.2018
- Served as General Manager in 3 North Atlanta area units ( 2 units simultaneously)
- Managed budgets for multiple units and tracked financial performance against targets.
- Monitored performance of staff in each unit and provided coaching to ensure goals were met.
- Recruited, hired, trained, coached, evaluated, managed, motivated and retained employees in each unit.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Total P&L responsibility for units with AUV of $30K - 65K weekly
- Forecast weekly budgets
- Lead and direct teams of 15-30 members
- Responsible for reducing and controlling food cost, through effective training, effective tracking and constant monitoring
- Responsible for reducing food service labor through effective scheduling, effective training and increased sales
- Effectively recruit, hire, train, and developed productive teams
- Work side-by-side with BOH and FOH teams, coaching and training
- Staffing & Training: demonstrate effective leadership and delegation through communication, motivation, problem solving skills
- Customer Service Skills: develop community customer relations to maximize guest satisfaction, promote goodwill and generate continual repeat business contributing to sales growth
General Manager
THIS IS IT BBQ & SEAFOOD
Atlanta, GA
11.2009 - 07.2011
- Served as General Manager in 2 area units
- Managed 40+ employees in a volumes of $30-65K
- Achieved and maintained all food and labor cost targets
- Monitored both FOH and BOH to ensure service, sanitation and food quality
- Controlled purchasing as well as inventory within budget guidelines
- Coached, scheduled, and trained all positions
- Held P&L accountability; managed sales analysis, forecasting and reporting activities
- Promoted and retained new business through local sales marketing
Assistant Food Director
KALAMAZOO GOSPEL MISSION
Kalamazoo, MI
01.2007 - 12.2008
- Executed daily operations of food service and customer service
- Supervised 15-20 team members daily
- Worked in warehouse controlling inventory
General Manager
ICE QUEEN
01.2004 - 12.2008
- Managed all facets of operations, including sales, labor/cost controls, cash management, and inventory control (Managed 2 units)
- Trained and empowered management teams, developed customer/market awareness
Education
BS -
AMERICAN INTERNATIONAL COLLEGE
MBA -
AMERICAN INTERNATIONAL COLLEGE
MASTER -
CULINARY INSTITUTE OF AMERICA
Skills
- Supervision and Training
- Employee Motivation
- Customer Service Management
- Decision Making
Timeline
District Manager
Burger King
01.2020 - Current
General Manager
MARCO'S PIZZA/GSI Covington LLC
12.2018 - 01.2020
Multi-Unit Operation Manager
BURGER KING/GPS HOSPITALITY
08.2011 - 12.2018
General Manager
THIS IS IT BBQ & SEAFOOD
11.2009 - 07.2011
Assistant Food Director
KALAMAZOO GOSPEL MISSION
01.2007 - 12.2008
General Manager
ICE QUEEN
01.2004 - 12.2008
BS -
AMERICAN INTERNATIONAL COLLEGE
MBA -
AMERICAN INTERNATIONAL COLLEGE
MASTER -
CULINARY INSTITUTE OF AMERICA
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