Kelvin Valdez
Haverhill,MA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
Groveland Police Department
05.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with professionalism, maintaining composure under pressure to ensure effective decision making.
- Maintained detailed records of incidents and caller information, ensuring accurate documentation for future reference.
Pharmacy Technician/Intern
Parkland Medical Hospital
10.2021 - Current
- Assisted in the preparation and dispensation of medications, ensuring accuracy and compliance with prescriptions
- Collaborated with healthcare professionals to manage patient medication therapy and improve health outcomes
- Conducted medication reconciliation, inventory management, and quality checks to maintain compliance with hospital standards
- Maintained confidentiality of patient records in accordance with HIPAA regulations while handling sensitive medical information daily.
- Ensured compliance with state and federal regulations through diligent record-keeping and adherence to pharmacy policies and procedures.
- Participated in continuous education and training to stay current with pharmacy practices and regulations.
- Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
- Assisted pharmacists in preparing medications, ensuring accurate dosage and labeling for optimal patient outcomes.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
Education
No Degree - Pharmacy
Massachusetts College of Pharmacy And Health Science University
Manchester, NH05.2024
Bachelor of Science - Criminal Justice
University of Massachusetts - Lowell
Lowell, MAAssociate of Science - Biology
Northern Essex Community College
Haverhill, MA05.2021
Associate of Science - Criminal Justice
Northern Essex Community College
Haverhill, MA05.2013
Skills
- Strong foundation in Good Laboratory Practices (GLP) and current Good Manufacturing Practices (cGMP)
- Report Writing
- Analytical Thinking and problem-solving abilities
- Effective communication and collaboration skills
- Quick learner with the ability to adapt to new systems and procedures
- Attention to detail
- Technology Proficient
- Public Safety Awareness
- Proficient in Microsoft Word, Excel, PowerPoint, and Publisher
- Knowledge of pharmaceutical laws and regulations
- Ability to work collaboratively with law enforcement agencies and regulatory bodies
- Strong ethical standards and integrity
- Patience and Tolerance
- Memory retention
- Decision-Making
- Team Collaboration
References
- Kimberly Yu, (508) 688-4600
- Javier Bristol, (978) 476-7178
- Jared Traub, (978) 457-9995
Certification
Law Enforcement Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
Groveland Police Department
05.2024 - Current
Pharmacy Technician/Intern
Parkland Medical Hospital
10.2021 - Current
No Degree - Pharmacy
Massachusetts College of Pharmacy And Health Science University
Bachelor of Science - Criminal Justice
University of Massachusetts - Lowell
Associate of Science - Biology
Northern Essex Community College
Associate of Science - Criminal Justice
Northern Essex Community College
Law Enforcement Certification
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