KELVIN VEGA

• Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
• Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
• Prepared documentation and records for upcoming audits and inspections.
• Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
• Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
• Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
• Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.
• Supported and trained customers on compliance-related issues.
• Updated software spreadsheets with latest data to enhance strategic planning.
• Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.

Contact: Richard Lawton

Email: rlawton369@aol.com

• Pioneered the creation and evaluation of innovative programs, utilizing data analytics to identify key areas for improvement, database: Clarity
• Lead survey development and implementation
• Enhanced client support by delivering comprehensive social services, including housing and financial security programs, thereby reducing homelessness by 15% and increasing client financial stability by 25% among former clients
• Spearhead operations and administrative management
• Liaison between the Office of David Canepa (SMC Board President), County Govt, clients, and DCP
• Active member of the DEISJ (Diversity, Equity, Inclusion, and social Justice) Action Committee
• Assessed community needs and identified resources for social and community service programs.
• Reinforce compliance practices in terms of program requirements/outcomes and communication with our community and partners
• Allocate grant funding resources for clients based on various factors and applied for grants for the partnership.
• Tabulate all donations made to the Community Center
• Improved best practices for client interaction, data entry, and system maintenance

Contact: Diane Tacuri

Phone Number: 917-592-3042

• Collaborate with leadership on hiring/training
• Lead program research, creation, and evaluation
• Streamline office operations and administration
• Governed integration of case data from CMS to NYS Connect, seamless transfer of 6000+ cases and notes
• Manage all outreach/engagement
• Analyze grant distribution to the CAC
• Reinforce compliance practices in terms of program requirements/outcomes and communication with local agencies, NYPD, ACS, Corporate Counsel, directors, and coordinators
• Guide families through the advocacy and therapy process (Sexual and physical violence)
• Compile and simplify large data sets of the affected population through CMS

Contact: Anthony Ali

Phone: 347- 452-6589

Email: AAli@newyork.bbb.org

• Investigate businesses (whereabouts, identity, IP addresses, etc.) and conduct risk assessments, 1000+ cases in total
• Oversee operation/administrative management streamlining
• Spearheaded communication and teamwork with all shareholders
• Program Creation and evaluation
• Reinforce compliance practices in terms of program requirements/outcomes and communication with our community and partners
• Tabulate donations made the the NY Metro Office of the BBB
• Liaison between BBB, consumers, and companies
• Compile, analyze, and clean data sets regarding member/ non-member businesses and different clients through case management system: Blue

• Data research and interpretation
• Lead hiring/training
• Use dispute resolution training and aptitude to diffuse conflict
• Implement critical thinking to make decisions on financial disputes between agency and clients
• Drop loss percentage from 15% to 5% at the time of closure
• Spearhead program development and evaluation
• Investigate problematic factors and assure site safety
• Report loss prevention logistics and projections for the current and incoming fiscal year (salesforce)
• Operations and administration management.

Contact: Karen Stallworth

Phone: (917) 664-4847

• Created a nationwide Loss Prevention Department and program
• Lead data research and interpretation
• Implemented training and team facilitation
• Lead hiring of LP staff of six
• Advise my company on proper Loss Prevention measures by implementing strategies that helped decrease the annual shrinkage from 10% to 3% over my tenure
• Identifying known shoplifters and escorting out possible dangers in a discreet manner
• Report loss prevention logistics and projections for the current and incoming fiscal year (Salesforce)
• Operations/ administration management

Contact: Sara Perry

Phone (718) 249-9712

• Manage operations/facilities of security systems
• Develop and implement staff training
• Captain data entry/clerical work
• Reviewed shrinkage reports/Investigation, decreased shrinkage from 20% to 5%
• Liaison between my staff and the site's employees
• Applied calm, assertive, and mindful critical thinking to respond to emergencies
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
• Investigated suspicious activities and persons to maintain security of premises.