Kelvin Weh-Dorliae
Philadelphia,PA
Summary
Dynamic professional with a proven track record in the United States Postal Service and Spin, Special People in Northeast. Expert in enhancing independence and achieving client goals through resourceful and flexible approaches. Demonstrates exceptional communication and leadership skills, significantly improving client satisfaction and operational efficiency. Experienced Case Manager with strong background in social work and client advocacy seeking opportunity to provide comprehensive support to individuals in need. Passionate and dedicated professional with expertise in assessing and managing complex cases, committed to promoting positive outcomes for clients. Detail-oriented Case Manager with excellent communication and organizational skills, adept at coordinating services and facilitating client access to resources. Skilled Case Manager with proven ability to collaborate with interdisciplinary teams, develop care plans, and ensure clients receive high-quality services. Dedicated case manager with excellent communication skills and a focus on collaborative problem-solving to achieve positive outcomes for clients.
Overview
9
9
years of professional experience
Work History
MAIL CARRIER
United State Postal Service
PHILADELPHIA
07.2020 - Current
- Work individually, collectively with team, considering and guaranteeing businesses and residents receive their mail during inclement weather.
- Focusing on loading letters, documents, and parcels onto trucks to get delivered by planned routes in a timely manner.
- Always flexible, reliable, and available to cover many different hours during lack of staffing scheduling.
- Travel on foot or by truck, collecting outgoing mail from home and businesses.
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Recorded addresses, weights, and other information on outgoing mail.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
RESIDENTIAL SITE SUPERVISOR
Spin, Special People in Northeast
PHILADELPHIA
11.2019 - 07.2020
- Oversaw residents with Mental or Intellectual Developmental Disability’s health, safety with direct service
- Ensured that staff maintain person-centered plan, complying with residents' appropriate support.
- Be attentive to residents' needs, interests, and choices.
- These services are provided whether they live alone, at home with their families, in a community residence, or in a Day Program setting to regain and maintain independence.
- Promoted goals for staff's performance and ensured staff understand their duties when delegating tasks, either partial or full physical hygiene support chores.
- Delegated coaching productivity to staff through observation and documentation of ongoing supervision and constructive feedback, assisting residents with behavior, physical condition, and emotional development.
- Promoted on-the-job training supervision, assisted in hiring, and evaluating staff.
- Lead monthly resident monitoring, ISP (Individual Support Plan) meeting, staff meetings, fire drills, and medication training to administer medication to residents as needed.
- Worked with the clinical team to implement and monitor individual care plans and obtained a detailed explanation of their individual support plan to help better maintain individual well-being and mental health status.
- Performed on-call duty by responding to crisis, emergency phone calls, lateness, and absences.
- Implemented policy procedures to promote and assist residents with community habilitation, which helps enhance adaptive skills such as the use of their community resources, socialization, public transportation, and money management.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Trained and monitored employees to teach daily tasks and improve performance.
- Managed daily site operations ensuring project milestones were met within designated timelines.
- Resolved work issues and team conflicts to promote progress on complex projects.
DAY PROGRAM INSTRUCTOR
Woods Services
LANGHORNE
04.2017 - 11.2019
- Educated adult individuals with special needs, with academic skills, need opportunities tailored to gain skills that help increase independence.
- Promoted adult individuals to engage in vocational training activities that eliminated barriers, but created possibilities for achievement.
- Enhanced wealthy diet with nutritious meal preparation, and reminded adult individuals of self-medication administration.
- Encouraged and assisted adult individuals with grooming, laundry, light housekeeping, shopping, errands, and accompanied to scheduled doctor appointment.
- Facilitated group discussions and activities focused on social skills development and independence.
- Developed and delivered interactive lesson plans to engage participants in various activities.
- Provided instruction to clients in the areas of social and recreational activities, life skills, and communication.
- Supervised clients during activities to ensure safety and adherence to program policies and procedures.
- Developed individualized plans for each client based on their needs and interests.
- Assisted clients with daily living tasks such as meal preparation, medication administration, personal hygiene.
- Organized field trips that included transportation arrangements and appropriate supervision.
- Monitored client progress through regular assessments of behavior, attitude, and performance.
- Facilitated group sessions focused on social interaction and problem-solving skills.
- Collaborated with other staff members to provide a safe, supportive environment for clients.
- Maintained records of client attendance, progress notes, evaluations, incident reports.
- Promoted positive behavioral changes by providing positive reinforcement strategies.
- Provided crisis intervention when needed to de-escalate difficult situations or behaviors.
- Communicated regularly with families about client's progress towards goals established.
CASE MANAGER
Ellison Nursin Group
FORT-WASHINGTON
08.2015 - 04.2017
- Working with clients, family and friend support networks, and healthcare professionals to put care plans in place.
- Managed a caseload of diverse clients, providing support and guidance in navigating social services.
- Collaborated with a multidisciplinary team to develop comprehensive care plans for individuals in crisis.
- Conducted assessments to identify client needs and connect them to appropriate resources in the community.
- Advocated for clients' rights and ensured they received quality care and services.
- Provided case management services to clients in need of mental health support.
- Collaborated with medical professionals to coordinate treatment plans for patients.
- Assisted clients in navigating the social services system and accessing community resources.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Organized group activities to provide socialization opportunities for clients.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
Education
MBA - HEALTHCARE MANAGEMENT
Widener University
Chester, PA08-2025
Bachelor of Science - TECHNICAL MANAGEMENT
DeVry University
Philadelphia, PA07.2023
HIGH SCHOOL DIPLOMA -
Kalita High School
LIBERIA01.2006
Skills
- Resourceful,
- Positive attitude,
- Communication
- Teamwork
- Flexibility
- Documentation & recordkeeping
- Time management skills
- Crisis intervention skills
- Client assessment
- Client management
- Collaboration
- Organization
- Empathy
Languages
English
Professional
Timeline
MAIL CARRIER
United State Postal Service
07.2020 - Current
RESIDENTIAL SITE SUPERVISOR
Spin, Special People in Northeast
11.2019 - 07.2020
DAY PROGRAM INSTRUCTOR
Woods Services
04.2017 - 11.2019
CASE MANAGER
Ellison Nursin Group
08.2015 - 04.2017
MBA - HEALTHCARE MANAGEMENT
Widener University
Bachelor of Science - TECHNICAL MANAGEMENT
DeVry University
HIGH SCHOOL DIPLOMA -
Kalita High School
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