Kelvin Williams
Washington,DC
Summary
Seeking a position dedicated to developing operational and sustainable practices that foster personal growth. Committed to maintaining enthusiasm, delivering high-quality execution, inspiring a diverse team, and enhancing my skills through creativity and systematic approaches.
Overview
14
14
years of professional experience
Work History
Barista & Customer Service
The Royal Melbourne Hospital
WASHINGTON, DC
11.2022 - 06.2023
- Making coffee and espresso drinks, such as lattes, cappuccinos, macchiatos, and americanos.
- Preparing tea, smoothies, and other specialty beverages.
- Following recipes to ensure consistency in flavor and presentation.
- Greeting customers and taking orders.
- Providing recommendations based on customer preferences.
- Answering questions about the menu and accommodating special requests.
- Ensuring a positive and welcoming experience for all customers.
- Monitoring stock levels of coffee beans, milk, syrups, and other supplies.
- Reordering supplies as needed.
- Properly storing and rotating inventory to maintain freshness.
- Training new baristas on drink preparation, customer service, and safety protocols.
- Participating in ongoing training to stay updated on new products and techniques.
Assistant Manager | Beverage Manager
THE SALTLINE NAVY YARD
WASHINGTON, DC
05.2022 - 11.2022
- Collaborated in the development of beverage menus and established cost parameters.
- Monitored usage and assisted in managing inventory to optimize overall beverage profit margins.
- Supported the training and ongoing education of bartenders and servers.
- Oversaw stocking, prep production, quality assurance, and sanitation to ensure high standards.
BAR MANAGER | P RIVATE EVENTS & PLANNING |BARTENDE
600t
WASHINGTON, DC
01.2020 - 05.2022
- Provided administrative support and event coordination to ensure the smooth daily functioning of the crew and the successful execution of projects.
- Demonstrating accuracy and efficiency by immediately adapting to changing situations, procedures, and methods of process.
- Assisted and contributed to planning events and research development.
RECEPTION & DATA ENTRY
SWINGERS CRAZY GOLF
WASHINGTON, DC
10.2021 - 04.2022
- Greeting and Welcoming Visitors
- Warmly greeting visitors as they arrive.
- Directing visitors to the appropriate person or department.
- Providing information and answering questions. - Managing the Front Desk
- Ensuring the reception area is tidy and presentable.
- Handling incoming and outgoing mail and packages.
- Maintaining office security by following procedures, such as monitoring logbooks and issuing visitor badges. - Answering and Directing Calls
- Answering, screening, and forwarding incoming phone calls.
- Taking accurate messages and ensuring they reach the intended recipient. - Scheduling and Coordination
- Managing calendars and scheduling appointments for staff.
- Coordinating meeting rooms and arranging for necessary equipment and refreshments. - Administrative Support
- Performing basic clerical duties, such as filing, photocopying, and faxing.
- Assisting with data entry and maintaining records.
- Preparing and distributing correspondence and documents. - Customer Service**:
- Handling inquiries and complaints from customers and clients in a professional manner.
- Providing information about the organization’s services or products. - Office Supplies Management
- Monitoring and ordering office supplies to ensure the front desk is well-stocked.
- Keeping track of inventory and managing supply costs. - Coordinating Deliveries
- Receiving and signing for packages and deliveries.
- Notifying recipients of their arrival and ensuring timely distribution. - Assisting with Event Planning
- Helping organize and coordinate company events and meetings.
- Managing RSVPs and attendee lists. - Technology and Office Equipment
- Using office software and equipment (e.g., MS Office, printers, copiers) efficiently.
- Troubleshooting basic IT and office equipment issues.
Food Production & Fulfillment Operations
Number 1 Sons
WASHINGTON, DC
05.2020 - 11.2021
- Assist the leadership team in implementing and overseeing food production & fulfillment operations, with particular attention to detail, quality control, execution of products.
- Ensure all standards are met and team safety executed.
- Support team and leadership decisions, while providing regular feedback and suggesting improvements.
SERVICE PROFESSIONAL & LEAD BARTENDER
RED LOBSTER
TALLAHASSEE, FL
06.2009 - 06.2014
RESTAURANT MANAGER | LEAD FOOD & BEVERAGE
CANOPY BY HILTON
WASHINGTON, DC
Education
Bachelor of Science - Sociology
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
Tallahassee, FL05-2013
Skills
- Proactive leader
- Goal-oriented
- Attentive and empathetic
- Thoughtful multi-tasker
- Highly organized
- Charismatic and team-oriented
- Adaptable and calm under pressure
- Resourceful and efficient
- Sense of humor
- Tech-savvy
Timeline
Barista & Customer Service
The Royal Melbourne Hospital
11.2022 - 06.2023
Assistant Manager | Beverage Manager
THE SALTLINE NAVY YARD
05.2022 - 11.2022
RECEPTION & DATA ENTRY
SWINGERS CRAZY GOLF
10.2021 - 04.2022
Food Production & Fulfillment Operations
Number 1 Sons
05.2020 - 11.2021
BAR MANAGER | P RIVATE EVENTS & PLANNING |BARTENDE
600t
01.2020 - 05.2022
SERVICE PROFESSIONAL & LEAD BARTENDER
RED LOBSTER
06.2009 - 06.2014
RESTAURANT MANAGER | LEAD FOOD & BEVERAGE
CANOPY BY HILTON
Bachelor of Science - Sociology
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
Similar Profiles
Kimberly AujlaKimberly Aujla
Emergency Department Assistant at The Royal Melbourne Hospital, MelbourneEmergency Department Assistant at The Royal Melbourne Hospital, Melbourne
Thabo MasukuThabo Masuku
Renal Transplant Co-ordinator at Melbourne Health - Royal Melbourne HospitalRenal Transplant Co-ordinator at Melbourne Health - Royal Melbourne Hospital
Melissa SerratoreMelissa Serratore
Enrolled Nurse at Melbourne Health - Royal Melbourne HospitalEnrolled Nurse at Melbourne Health - Royal Melbourne Hospital
Gillian WisemanGillian Wiseman
Patient Services Assistant at Royal Melbourne Hospital - Royal ParkPatient Services Assistant at Royal Melbourne Hospital - Royal Park
Frank SmithFrank Smith
Line Cook at FoghillLine Cook at Foghill