Kelvy Argueta-Machado
Member Service Representative IV
Winchester ,VA
Summary
Detail-oriented and highly motivated professional with over 5 years of experience in customer service, financial services, and credit analysis. Proven expertise in credit card servicing, account management, and resolving complex member inquiries. Experienced in property management and the home-buying process, with hands-on knowledge of mortgage approvals, loan documentation, and tenant relations. Currently pursuing an Associate's degree in Business to strengthen analytical and financial acumen. Excited to leverage strong organizational and research skills to contribute as a Mortgage Underwriter at Navy Federal Credit Union.
Overview
4
4
years of professional experience
Work History
Credit Card Specialist
Navy Federal Credit Union
10.2022 - Current
- Manage complex member inquiries related to credit cards, offering solutions and education on various financial products and services.
- Process account-level requests such as credit limit increases and product changes, ensuring compliance with policies and guidelines.
- Analyze financial data to make informed decisions on member account requests, maintaining a focus on risk assessment and member satisfaction.
- Train and mentor new representatives to uphold department standards and enhance service delivery.
- Consistently exceed performance goals, earning recognition for exemplary service and efficiency.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall Member experience.
Front Desk Administrator
Courtyard by Marriott Winchester Medical Center
03.2021 - 10.2022
- Delivered top-notch guest service by efficiently managing check-ins, reservations, and room assignments.
- Collaborated with cross-functional teams to resolve unexpected issues, ensuring seamless guest experiences
- Maintained accurate records of financial transactions, reservations, and guest requests, contributing to operational efficiency.
- Adapted quickly to dynamic and challenging situations, demonstrating flexibility and problem-solving skills.
Education
Associate of Applied Business - Business Administration
Laurel Ridge Community College
Middletown, VA06-2025
Skills
Transaction monitoring
Client relationship building
Payment processing
Credit analysis
Financial literacy
Timeline
Credit Card Specialist
Navy Federal Credit Union
10.2022 - Current
Front Desk Administrator
Courtyard by Marriott Winchester Medical Center
03.2021 - 10.2022
Associate of Applied Business - Business Administration
Laurel Ridge Community College
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