Kelwyn Avila Ulloa
Arlington,VA
Summary
Proven sales and client service expert with a track record of pipeline building and customer retention, honed across roles from Bandalier to Cogent Communications. Excelled in CRM proficiency and strategic planning, boosting client engagement and sales outcomes. Skilled in leading teams towards achieving top-tier results, demonstrating exceptional objection handling and customer relations.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Army Navy Country Club
Arlington, VA
10.2024 - Current
- Brought wine selections to tables with appropriate glasses and poured for customers
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Prepared checks, itemizing total meal costs and taxes
- Conducted daily side work duties such as polishing glassware and restocking condiments
- Presented menus and answered questions regarding items
- Provided 5-star service to members and guests of the club
Client Service Specialist
The Keri Shull Team
Arlington, VA
02.2024 - 08.2024
- Provided real estate needs in the Northern Virginia, DC, & Maryland area
- Reached out to cold/hot leads by cold calling, emails & text
- Worked with both Agents and Loan Officers to obtain new business
- Multiple weekly trainings with experienced Agents and Leadership
- Build and maintain communication with future clients
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
Regional Account Manager
Cogent Communications
Tysons Corner, VA
02.2023 - 12.2023
- Full sales process; prospecting & qualifying customers to handling all meetings & deals till close
- Build & maintain relationships with new/current enterprise clients
- Reached out to IT only; Directors & C-suite
- High level outbound activity; avg 50 calls/emails per day
- Handling current customer issues; involving extra departments if needed
- Constant in-house training with Sales Trainer & Sales Engineers
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
Business Development Representative
AvePoint
Arlington, VA
01.2022 - 12.2022
- Top-of-Funnel SaaS sales
- Prospect & qualify inbound & outbound leads
- Daily meetings & sales training
- Strategized with my Account Executive weekly on assigned accounts
- Scheduled & participated in client meetings with AE
- Used CRMs to manage & maintain sales pipeline
Sales Representative
Bandalier
08.2020 - 01.2022
- Outsourced customer-facing talent to tech companies (sales, customer service)
- Fully remote position, daily meetings with sales team & on-going training
- Held a BDR role for a HR tech company & Customer Service role for a crypto company
- Used CRMs for cold-calls & emails, also handling very important customer account issues from all over the world (HubSpot, ZenDesk)
- Recognized security risks to properly handle situations.
Outside Sales Representative
MLM Home Improvement
Chantilly, VA
12.2019 - 07.2020
- Door-to-door residential sales for home improvement (roofs, windows, siding, doors)
- Daily morning meetings with the Sales Team
- Constant training on scripts, pain points, overcoming rebuttals, and objections.
- Standing for long hours in most weather conditions, handling lots of rejection, and building mindset and discipline.
- Maintained knowledge of current product offerings and pricing structures.
- Responded promptly to customer inquiries via phone or email.
Server
Don Tito
Arlington, VA
09.2016 - 12.2019
- Organize server station for an easy & successful shift
- Clean silverware & polish glass cups
- Take customers food & drink orders
- Assisted in training new servers.
- Handle all transactions
- Helped food runners & hosts if needed
Education
High School Diploma -
Wakefield High School
01.2017
Skills
- Lead prospecting
- Sales consultation
- Pipeline building
- Objection handling
- CRM proficiency
- Customer relations
- Strategic planning
- Cold calling
- Field sales
- Client service
- Customer retention
Timeline
Restaurant Server
Army Navy Country Club
10.2024 - Current
Client Service Specialist
The Keri Shull Team
02.2024 - 08.2024
Regional Account Manager
Cogent Communications
02.2023 - 12.2023
Business Development Representative
AvePoint
01.2022 - 12.2022
Sales Representative
Bandalier
08.2020 - 01.2022
Outside Sales Representative
MLM Home Improvement
12.2019 - 07.2020
Server
Don Tito
09.2016 - 12.2019
High School Diploma -
Wakefield High School
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