KELYCE LINDSEY
Ellenwood,USA
Summary
Office Administrator with 11 years of experience in managing office operations. Passionate about leveraging skills in data analysis and patient care to drive continuous improvement and support organizational growth. Coordinate insurance processing, ensuring smooth patient intake and accurate scheduling. Respond to patient inquiries, fostering positive relationships and empathetic communication. Collaborate with providers to streamline appointment bookings and maintain efficient schedules. Partner with billing department to secure insurance authorizations and manage payments.Made sure ethical ABA practices were being performed. Managed office operations, ensuring timely maintenance, supplies, and equipment procurement. Coordinated with HR to update policies, enhancing office efficiency and compliance. Oversaw budget management, achieving accurate and timely financial reporting. Facilitated onboarding, improving new hire integration and support. Coordinated vendor contracts meticulously, ensuring timely service delivery and maintaining a high-quality office environment. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
11
11
years of professional experience
Work History
Office Manager
Little Leaves Behavioral Services
Columbia, MD
09.2023 - Current
- Organized company events including holiday parties, team building activities .
- Assisted in recruiting, onboarding and training new employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
- Developed effective communication strategies between departments within the organization.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in developing budgets for departmental expenses.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained confidential records relating to personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Developed and implemented office policies and procedures.
- Monitored inventory levels and placed orders when needed.
Office Manager
Grand Journey Behavioral Health Solutions
MD
02.2023 - 07.2023
- Assisted with coding procedures for accurate reimbursement claims processing.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Provided support during audits conducted by external agencies such as Medicare or Medicaid.
- Ensured compliance with all relevant laws governing medical practices.
- Coordinated meetings between staff members and outside vendors or visitors.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Resolved customer service issues through effective problem solving techniques.
- Prepared correspondence related to medical office activities including letters of recommendation and documentation requests.
- Developed policies and procedures related to office administration functions.
- Reviewed medical records and prepared reports summarizing patient information.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Tracked patient visits to determine payment due dates for outstanding balances.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Maintained positive working relationship with fellow staff and management.
- Set up patient charts and documented information in various company software.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Handled incoming calls and directed callers to appropriate department or employee.
Scheduling Coordinator
Shrink Savannah
Savannah, GA
06.2020 - 05.2021
- Managed communication between department operations and internal/external stakeholders.
- Collaborated with supervisor, Referral Manager, and Clinic Access Director to enhance patient referral processes over six months.
- Schedule outpatient therapy, fill prescription request, and psychiatry visits
- Accurately provide clients with details of any necessary preparation, verify demographic information, and advise of estimate for services in one point of contact
- Work efficiently with high level of accuracy while managing high volume of incoming/outgoing calls, and referral work queues
- Recognize and balance the needs of the patient and performing department, while following established organization and federal guidelines
- Carefully review medical records for accuracy and completion as required by department protocol and insurance companies.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Developed strategies for improving efficiency within the scheduling process.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Referral Coordinator
Chatterbox Pediatric Therapy
Pooler, GA
04.2019 - 05.2020
- Responsible for the documentation and implementation relating to all outgoing and internal referrals
- Monitor all assigned work queues and processes to ensure that referrals and authorizations are responded to in a timely manner
- Confirm the contracted status of requested specialist or provide alternative suggestions if the requested specialist is not contracted with the patient's insurance plan
- Review referrals for basic elements and refer to appropriate staff if applicable
- Receive all pertinent referral information and forward requests to the insurance plan through different electronic mediums (fax, web-based applications, telephone, etc.) as indicated
- Served as a resource to the PRCS providers and staff in regard to referral requirements for contracted insurance carriers
- Skills Used Compile and record pertinent medical charts, reports, and correspondence, using secure online database(s) as well as requesting appropriate patient records.
Regional Office Manager
REHAB SERVICES of SWLA
Lake Charles, LA
12.2017 - 01.2019
- Oversaw the implementation of new processes and procedures in the region.
- Managed regional office operations and ensured compliance with organizational policies and procedures.
- Coordinated regional staff recruitment activities to ensure staffing needs were met.
- Collaborated with other departments in order to coordinate initiatives that would benefit customers.
- Developed plans for expanding services into new markets and locations within the region.
- Managed staff scheduling, payroll, and performance evaluations.
- Developed, monitored, and reported on regional budget performance.
- Implemented best practices throughout the region to increase efficiency and productivity.
- Led internal audits of all operational activities within the region on a periodic basis.
- Collaborated with other departments to ensure successful implementation of new initiatives.
- Negotiated contracts with external vendors and suppliers on behalf of the organization.
- Identified areas of improvement across all operational activities within the region.
- Maintained up-to-date records of all transactions within the region.
- Monitored customer service standards across the region to ensure quality assurance.
- Analyzed data trends from various sources to identify potential opportunities or risks.
- Maintained relationships with key stakeholders such as vendors, suppliers, partners.
- Conducted regular meetings with regional staff to review operations and develop strategies for improvement.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored office supplies to replenish needed inventory before depletion.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Coordinated and conducted classes to teach procedures to new staff members.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Teacher
The Goddard School
Kennesaw, GA
12.2013 - 02.2015
- Encouraged critical thinking skills and problem solving strategies among students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Organized parent conferences throughout the year to discuss student progress.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Assessed student performance through tests, quizzes and other assessments.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Led students through safety procedures for active shooter and fire drills.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Used videos, lectures and moderated discussions to engage students during class.
Education
Social Work -
Augusta University
Augusta01.2012
Skills
- Budget Management
- Team Leadership
- Peer Collaboration
- Department Huddle
- Patient Scheduling
- Referral Processes
- Compliance
- CARF & STATE Report Binders
- Communication
- Resume Review
- Candidate Interviewing
- Safety Inspections
- Drills
- Staff Training
- Professional Development
- Teamwork
- Log Reviews
- Supervision
- Staff Retention
- Teaching
- Color Recognition
- Shape Recognition
- Number Recognition
- Letter Recognition
- Field Trips
- Games
- Storytelling
- Classroom Management
- Disciplinary Rules
- Routines
- Behavior Evaluation
- Development Evaluation
- Parent Collaboration
- Material Preparation
- Cleanliness
- Learning Environment
- Staff hiring
- Billing
- Expense Reporting
- Compliance Monitoring
- Contract Administration
- Inventory Control
- Data Entry
- Workforce Management
- Office Management
- Customer Service
- Employee Supervision
- Bookkeeping
Timeline
Office Manager
Little Leaves Behavioral Services
09.2023 - Current
Office Manager
Grand Journey Behavioral Health Solutions
02.2023 - 07.2023
Scheduling Coordinator
Shrink Savannah
06.2020 - 05.2021
Referral Coordinator
Chatterbox Pediatric Therapy
04.2019 - 05.2020
Regional Office Manager
REHAB SERVICES of SWLA
12.2017 - 01.2019
Teacher
The Goddard School
12.2013 - 02.2015
Social Work -
Augusta University
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