Kelyn Cordova
Winter Haven
Summary
Detail-oriented hospitality professional experienced in high-volume environments, known for teamwork, adaptability, training support, inventory management, customer service, and conflict resolution. Bilingual- fluent in English and Spanish.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
09.2021 - Current
- Maintained workplace security by adhering to established safety guidelines.
- Delivered hands-on training and support to new hires and cross-department transfers as a Learning Ambassador.
- Resolved damaged package issues through item matching and repackaging to maintain workflow efficiency
- Educated new employees on techniques for improving problem resolution.
Barista
Starbucks
12.2021 - 12.2024
- Crafted quality beverages following standardized recipes and customer preferences.
- Handled high-volume drink preparation while maintaining cleanliness of all café equipment
- Cultivated customer loyalty by remembering regulars’ orders and preferences while creating a welcoming atmosphere through friendly greetings and prompt service
- Supported onboarding by training new employees in beverage preparation, product knowledge, and store policies
- Maintained a clean and organized workspace for optimal productivity and safety.
- Balanced front-of-house and back-of-house duties efficiently during peak times.
- Assisted in maintaining FIFO inventory practices and contributed to opening and closing procedures.
- Promoted upselling by introducing customers to new and seasonal drink options.
- Processed cash and card payments accurately using POS system.
- Ensured swift resolution of customer issues, maintaining high satisfaction levels.
Overnight Stocker
Walmart
09.2021 - 09.2022
- Collaborated with team members to maintain a clean and safe work environment while ensuring timely completion of nightly stocking tasks to prepare the store for next-day operations
- Stocked and organized merchandise on shelves, end caps, and displays while maintaining backroom inventory for efficient restocking
- Utilized handheld scanners for accurate inventory management and tracking.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Greeted customers and directed to requested products.
- Ensured customer satisfaction by carefully selecting and fulfilling online grocery orders
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL06.2019
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Punctual and dependable
- Inventory management
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Safe food handling practices
- POS system operation
- New hire training
- Up-selling
- Bilingual- fluent in English & Spanish
- Workflow management
- Positive and professional
- Customer service
- Multitasking Abilities
- Conflict resolution
- Workstation maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- TIPS commercial on-premise alcohol server training
- Servsafe alcohol online course
- Learn2Serve Off-premises alcohol seller/server
- Learn2Serve On-premises alcohol seller/server
Timeline
Barista
Starbucks
12.2021 - 12.2024
Warehouse Worker
Amazon
09.2021 - Current
Overnight Stocker
Walmart
09.2021 - 09.2022
High School Diploma -
Lake Region High School