Kelyse Johnson
Maple Heights
Summary
Professional Assistant Store Manager with expertise in operational management and leadership. Demonstrated success in improving customer communication and service quality. Experienced in compliance with performance standards and regulations, leading teams, and optimizing processes. Proven ability to enhance business performance through strategic planning and cost-effective strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Arby's Restaurant
Macedonia
06.2022 - Current
- Managed daily store operations, focusing on customer service, inventory management, and staff scheduling.
- Provided leadership during peak hours by motivating staff to achieve targets.
- Oversaw cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on policies, procedures, and customer service standards.
- Supervised cash handling processes to ensure transaction accuracy.
- Reviewed monthly sales and performance reports to inform operational planning.
- Addressed customer inquiries and resolved complaints in person and via phone.
- Conducted interviews and vetted applicants to strengthen team composition.
- Prepared and cooked food items to ensure timely service and customer satisfaction.
- Ensured store cleanliness and orderliness, contributing to a welcoming atmosphere for customers.
Crew Member
Wendy's Fast Food
Maple Heights
08.2020 - 04.2022
- Fostered positive guest experiences by delivering outstanding customer service.
- Provided menus and greeted customers while answering inquiries about menu items.
- Operated kitchen equipment per safety guidelines, including slicers, fryers, and ovens.
- Maintained product quality by checking expiration dates prior to serving.
- Organized storage for food products and beverages to ensure accessibility.
- Restocked kitchen supplies efficiently to support operational flow.
- Addressed customer complaints with professionalism to enhance satisfaction levels.
- Processed payments efficiently per company cash-handling policies.
Teacher's Assistant
Math Corps At Csu
Cleveland
06.2019 - 08.2019
- Established a safe and engaging learning environment for all students.
- Tutored students individually and in small groups to reinforce learning concepts.
- Supported teachers with lesson preparation and effective curriculum implementation.
- Organized performance and enrichment activities to enhance student learning.
Education
High School Diploma -
John Hay Cleveland School of Science And Medicine
Cleveland, OH05-2022
Some College (No Degree) -
Cuyahoga Community College
Cleveland, OHSkills
- Customer service
- Inventory management
- Employee training
- Staff supervision
- Cash handling
- Sales analysis
- Problem solving
Certification
- Servsafe Certification for food preparation manager
Affiliations
- Cooking
- Dog Training
- Gardening
Timeline
Assistant Store Manager
Arby's Restaurant
06.2022 - Current
Crew Member
Wendy's Fast Food
08.2020 - 04.2022
Teacher's Assistant
Math Corps At Csu
06.2019 - 08.2019
High School Diploma -
John Hay Cleveland School of Science And Medicine
Some College (No Degree) -
Cuyahoga Community College
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