Kelysha McCoy
Atlanta,GA
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
Work History
Ambassador
Maple Street Biscuit Company
Atlanta, GA
09.2023 - Current
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Performed daily opening and closing procedures for the register area.
- Ensured compliance with all safety regulations while performing tasks.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Utilized store's POS system to complete transactions efficiently.
Project Coordinator
Quest Financial Services
Tucker, GA
02.2023 - 08.2024
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Collaborated with vendors for procurement of necessary resources.
- Utilized project management software tools for efficient tracking.
- Managed client communication, resolving concerns promptly and effectively.
- Managed communication channels between various teams involved in the execution of complex projects.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
Data Entry Administrator
FEWA
Atlanta, GA
08.2023 - 03.2024
- Inputted data into various software programs accurately and efficiently.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Maintained log of all transactions for record keeping purposes.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Planned and developed data entry documentation and instructions to optimize data delivery.
- Ensured that all data was entered correctly, following established procedures and protocols.
- Resolved any discrepancies between source documents and entries made into the database system promptly.
Administrative Assistant
Ajilon Professional Staffing
Atlanta, GA
01.2021 - 05.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained accurate filing systems for essential documents.
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed office procedures to streamline workflow efficiency.
- Performed data entry tasks to ensure record accuracy.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled sensitive information discreetly while maintaining confidentiality.
Education
Associate of Science - Computer Science
Georgia State University
Atlanta, GA05-2025
Certifcation - Project Management
Google Project Management Certificate
Atlanta, GA05-2024
Skills
- Detail Oriented
- Customer Service
- Computer Literacy and Data Entry
- Flexible and Adaptable
- Strategic Planning
- Planning and Coordination
- Office Administration
- Project Planning
Timeline
Ambassador
Maple Street Biscuit Company
09.2023 - Current
Data Entry Administrator
FEWA
08.2023 - 03.2024
Project Coordinator
Quest Financial Services
02.2023 - 08.2024
Administrative Assistant
Ajilon Professional Staffing
01.2021 - 05.2021
Associate of Science - Computer Science
Georgia State University
Certifcation - Project Management
Google Project Management Certificate
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